Todo excelente, la comida muy rica, todos muy amables
Alejandro
Alejandro,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月22日
Alan
Alan,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年9月15日
loved it all
Andrea
Andrea,2 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年9月1日
En general es un bonito y espacioso hotel el cual puedo recomendar y visitar nuevamente
Vladimir calimerio
Vladimir calimerio,1 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2024年8月31日
Property service wasn’t up to par. Broken things in the room. Food was very good!!
Rickie P
Rickie P,5 晚浪漫之旅
Expedia 真實旅客評語
6/10 不錯哦
2024年8月25日
I would expect a little more coming from the Hardrock.
The standard staff was amazing and very attentive. Our room was small, their was no shampoo in the bottles, the room took forever to cool, and the terrace level balcony latch didnt work (which wouldn’t have been an issue as it’s a private level terrace) but there were workers fixing the balcony next to ours that hopped over to our balcony. As they were heading down the stairs on our room they saw me and my husband in adult activities on our bed. We have no clue and no warning why they went to our room. The managment did give us a $100usd resort credit for the inconvenience and fixed the latch. Honestly I felt more uncomfortable as their workers saw me naked.
The last night of our stay was when we actually felt welcomed. When cleaning came in they decorated our bed and left us a bottle of champagne.
I was there with a big wedding group and I own a wedding planning company. I am also a verified vendor with Hardrock international.
The adult only side was very underwhelming compared to the family side. But I guess that’s to be expected as adults might want to relax.
They will try to have you buy tickets to CocoBongo at the pool… just purchase on your own.
Our tickets were very high up and couldn’t even enjoy the show.
Overall this wasn’t the vacation I expected especially from a place with the Hardrock name.
Shawna
Shawna,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年8月22日
Felisa
Felisa,5 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年8月20日
Like did the scenery and how great the staff and everyone was
Shawn
Shawn,4 晚旅行
Expedia 真實旅客評語
4/10 一般般
2024年8月13日
I paid a $500 deposit when I booked the trip in May. When I arrived at the resort in Aug, I had to pay the full amount as they did not account for the deposit. Although, Expedia recognized it. Also, when I checked in they did not provide any information except the cost if I loose my wrist band. The food and the areas around the property was nice but not the room. There were cracks and water damage in severals spots on the ceiling.
Pharen
Pharen,3 晚好友同遊
Expedia 真實旅客評語
10/10 好極了
2024年8月12日
STAFF WAS SUPER NICE AND PROFESSIONAL. DRINKS AT THE BAR WERE GREAT.
Ana Teresa
Ana Teresa,7 晚浪漫之旅
Expedia 真實旅客評語
4/10 一般般
2024年8月10日
The only good thing about the property is the fitness area.
All other areas and aspects of the resort were below subpar in my opinion. The hallways and entryway to some main points throughout the property suffered from leaks and subsequent buckets were everywhere. The landscaped had gum wrappers, snack wrappers and other debris in clear site. The pool area furniture was rather dated and showed visible signs of wear. The waitstaff at the pool was hit or miss, some where good others were very disinterested in helping you. Thats all before I get to the room and the visible mold on the shower head, this in the upgraded Adults Only 2 story terrace room. The steps leading up to the terrace were very dusty, leaving us very uninterested in going back up. I could go on and on, needless to stay I was not happy with my stay. This is not a property that should be rated at 5-Star. I have stayed at many others resorts and this one by far has been the worst. I will not be returning, nor do I recommend it.
Gavin
Gavin,3 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2024年8月4日
Carolina
Carolina,2 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2024年7月28日
Property needs major upgrades building is falling apart. My room smell like mold certain areas in the hotel in the Haven, adult building also smell like mold, a lot of water leakage on the floor and coming from the ceiling.
Bricely
Bricely,4 晚好友同遊
Expedia 真實旅客評語
6/10 不錯哦
2024年7月28日
To begin, I want to clarify that the service and staff are excellent and beyond here. All very polite and friendly. However…. This property was in terrible condition when it comes to humidity. And the building infrastructure but the worse was that I had a cockroach coming out of the shower awhile I was taking a shower and all the mirrors were not even swiped!! When I call the reception it took them 40 min to come and spray the room and the smell was unbearable, to tap it off the next morning we had a noise of the maintenance people banging the hammers and the loan at 9 am so this is the reason for my raiting. I have videos and pictures to share
Claudia M
Claudia M,3 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年7月22日
Muy buen hotel unicamente el lado de niños, esta sobresaturado. Se nota que no se dan abasto ya que los restaurantes estan descuidados y dan mal servicio. El lado de adultos es muy diferente. Instalaciones limpias, renovadas, en tendendia, y el personal muy amable y en control del servicio.
Hugo Alfonso
Hugo Alfonso,4 晚浪漫之旅
Expedia 真實旅客評語
2/10 不太好
2024年7月8日
Do not spend any money in this hotel. We went 30 people for family reunion and no one was happy with this hotel. No good food, limited variety of food, worst grade alcohol.
Bipin
Bipin,3 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年7月3日
Roy
Roy,3 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2024年6月26日
The food was 5 stars and the drinks were amazing. Hotel staff get 2 stars. Major issues with our room and trying to get housekeeping to clean the room on time. Front staff then tried to trick us into signing a waiver of claims and rights because it was raining so bad people were falling and getting injured at the resort. When we declined to sign away our rights, everyone became very cold.
Billy
Billy,5 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2024年6月17日
Kory
Kory,7 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年6月15日
Esta ok
真實旅客
3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年6月13日
Muy bien servicio, los empleados muy amables
Ricardo
Ricardo,3 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年6月10日
Muy buena opción
Hugo
Hugo,3 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年6月6日
My husband and I stayed here for 9 nights 10 days and everything was absolutely perfect. We loved how polite and friendly everyone was with us from when we arrived until when we left. Hotel was beautiful, our room was exactly as pictured, drinks were 10/10, the different pools were big (we loved that there was an adults only side and a family side), food was delicious and the beach was out of this world👌 The service was top notch and we loved how there was 24 hour room service. We really enjoyed staying here and we’re hoping to visit another HARD ROCK soon!
Leslie
Leslie,9 晚浪漫之旅
Expedia 真實旅客評語
8/10 非常好
2024年6月5日
Habitaciones muy pequeñas
OSCAR
OSCAR,4 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年5月25日
The staff was very good and very helpful, the property nice and clean and very pretty. The only thing I was not to liking was the sales pitch and not taking a persons no and trying to many times to get a person to buy in. Also being pushed aside for transportation to your room when new customers came in