The complex is nice, quiet. Lots of outdoor seating, fire pit areas. However, the pool and all hot tubs were all closed despite it being the last week of March. When we arrived the office was locked and dark, at 4:40 pm and 20 mins before their listed closing time. We tried calling the number in our reservation, straight to voicemail. Left a message and waited 10 mins, nothing. Looked for info on how to check in, nothing in the booking or confirmation emails. Went back to the office and saw a note with an after hours number, which rings through to the Stanley. The woman was empathetic, told me there should be a lockbox on the door of the condo and gave me a code to open it. Great! I go to the condo unit I reserved, no lockbox and nowhere to enter a code. I call the after hours number again, second woman is confrontational and tells me they need to run my card and it was declined, I inform her I have a receipt that I’m fully paid, and I have 12k available on it. She says she has to speak with a manager, hangs up on me. I continue waiting in the parking lot. Finally a third woman calls me, admits they don’t have my credit card from the booking, and they need to run a cleaning fee. I give her that, and she heads to condo to let us in. 20 mins, she arrives and heads to a different unit. This has a lockbox, but they changed my booking without communicating to me, faces lot rather than river. Wind howls loudly and coldly around door constantly. No ones ever in office. Mixed bag.
