Well to start, I have mobility problems i have had 1 knee replaced and waiting on the other 1 and my hip getting replaced so when we were told our room was on the 2nd floor and the lift was broken didnt help.
We asked to be moved to another room which was on ground floor which they did. The rooms are not that clean, carpets were dirty looked like they hadnt been cleaned in a while. Round the bathroom floor was all grime, radiators are very old and yellow curtains dirty and window sills dirty, see pics. Dining room isnt the tidyest could deffo do with a lick of paint.
Breakfast, plates were cold, tea was freezing buffet breakfast cold and nit very nice at all. I was so disappointed as this was a gift i had bought for myself and my daughter for Christmas.
A bit of mother & daughter time and it was a total let down. We would not recommend this hotel at all.
Patricia
Patricia,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年2月24日
Nicholas
Nicholas,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025年2月23日
Not guaranteed a parking space
Specifically chose this hotel as it's one of few with car parking spaces. However there's not enough spaces for the amount of guests, and I didn't get one. The hotel itself was very good value for money. Good large room, large bed and large bathroom. Breakfast was your usual standard buffet. However we did have an evening meal and that was delicious. Highly recommend. Staff all pleasant and helpful also.
Steven
Steven,1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2025年2月21日
Disappointing
We were really hopeful based on the positive reviews, the location of the hotel was really good and free parking was helpful. The hotel rooms are dated but clean; the bathroom was very dated, rusty radiators, holes in the ceiling and moldy window. The room was incredibly hot, the thermostat on the radiator didn’t work and when we opened the windows the slightest breeze rattled the bedroom door which kept us up the majority of the night. The family room has two queen beds, fine for little ones but the duvet was nothing more than a single in a double cover. Thankfully the room was so hot a duvet wasn’t needed. On no sleep and desperate for fresh air we left early in the morning.
Kristina
Kristina,1 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2025年2月16日
Room was nice! Very noisy from the corridor. Cold on arrival but boiling though the night.
Breakfast was a shambles
Malcolm
Malcolm,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年2月12日
Triple Room
A comfortable and clean triple room for a super affordable price, breakfast included, and lovely staff!
真實旅客
1 晚好友同遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025年2月11日
Tatty single rooms
Room was very dated and tatty . The bathroom around the radiator pipes was thick with dust . This hotel was boasting a refurb in 2021 I think they forgot the single rooms as a friend also stayed and his room was the same . 2 other friends had a double room which was nice .
Mark
Mark,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年2月7日
Kelvin
Kelvin,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025年1月31日
Jason
Jason,2 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025年1月31日
This was my second stay at this hotel & was rather disappointing. On my first stay my room was delightful- beautifully furnished/decorated with a lovely bathroom. This time I was at the other end of the hotel which has clearly not been refurbished. The decor was very tired, particularly the bathroom. The sink tap was difficult to turn on and off. Having said that the bed was comfortable & the room clean and a good size. The heating in the corridors was stifling - perhaps they could lower the heating & spend the money saved on refurbishment!
We ordered cappuccinos in the bar & the barman arrived with 2 flat white coffees, saying he wasn’t very good at cappuccinos! He was friendly though as were the other staff members.
Julia
Julia,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025年1月24日
Excellent customer service
The staff were very friendly and my stay was comfortable. I needed some extra assistance with a presentation I was preparing for work and Cheryl the receptionist went above and beyond to help
lorna
lorna,1 晚商務旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025年1月22日
Nice hotel but very noisy and creaky floor boards
Large hotel, quite eccentric and a little outdated. Our room was at the front of the hotel facing the strip where there were other hotels and restaurants.
The room was large with two queen size comfortable beds.
There is no thermostat in the room so was unable to change the temperature.
With the room being front facing there were lots of noise from crowds of people continuos throughout the night until the early hours. There were constant creaking of the floor boards outside the room with other quests waking up and down the corridors and constant slamming of doors.
Breakfast was really nice with a selection of continental and standard English breakfast self serve. Overall I wouldn’t recommend family staying her only due to the noise levels and location.
Tracey
Tracey,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025年1月4日
Sheena Logan
Sheena Logan,1 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月16日
lovely hotel
our third stay at this hotel over the last few years . we come back every time as we love the place.. feels like a family run business.. we will be back again soon.
Mark
Mark,3 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年12月8日
Stephen
Stephen,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月4日
relaxing stay. excellent hotel
Lee
Lee,1 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年12月3日
Stayed here many times whilst daughter at uni. Nice large room this time with 2 double beds! Although heating wasn't really working so a bit crisp in the room
Could hear noise from karaoke in bar and people talking outside but it is Christmas time and it stopped promptly so not much of a problem
Love the 2 free EV chargers here always a bonus
Sara
Sara,2 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年11月30日
Steven
Steven,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年11月27日
Very comfortable hotel.
Mark
Mark,2 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年11月26日
Very convenient for an overnight stop in Newcastle
Just one thing, the toilet wasn’t flushing properly, I had to take the lid off the cistern to flush
Paul
Paul,1 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年11月20日
Beds were uncomfortable and room could have been a bit warmer.