We have been to the bar in the hotel many times and although a lovely place the service is so slow - at times its painful. But, for my wifes birthday we decided as it was a lovely hotel to stay over for the night.
Check in was great and the guy to showed us to room (i think has name was jude) was brilliant - a credit to the hotel
The room was not great, very small and compact, on arrival into the room it was dirty with plastic wrappers on the floor and used room keys on the t station what made it worse was the show cushions had a crusty white stain on them.... they should have been binned and not placed on a bed for somebody else. Overall the room was okay but the cleanliness was poor
The bathroom was lovely and the shower was hot but the drains absolutely stunk!! For the whole duration the bathroom stunk, our time in the room was minimal so we just chose to get on with it
We got ready for a night out and went down for a drink where once again the service awful and around a 10 minute wait sat at the bar before managing to ask for a drink, other customers were visibly fruatrated as i said above it was painful - we finished our drinks and left for the evening
After eating out we returned to the hotel the bar was quiet (around 10:30pm) so service was quicker to be fair
We addressed our concerns with concierge upon checkout and she was apologetic and listenned to our concerns
For such a lovely premium hotel i feel there are much better options around
Philip
Philip,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月13日
Brendan
Brendan,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月6日
Architectural Masterpiece in a wonderful city
Christopher
Christopher,1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年12月6日
Extortion price for use of pool
Be very careful booking this hotel. It has a pool…but it’s £30 per person per session to use. Nothing said when we booked. Only find out upon arrival. If we’d known, would have booked elsewhere.
Philip
Philip,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月6日
Huiying
Huiying,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月6日
Oliver
Oliver,1 晚商務旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年12月1日
Good hotel let down by the service
The building is incredible and the rooms are very comfortable. The reception staff and concierge were great but the service in the Seaforth restaurant and in the bar was abysmal.
Andrew
Andrew,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月1日
James
James,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年12月1日
There was very little room between the end of the bed and the dressing table/tv. Also they advertise a swimming pool but h the rn charge £30 per person to have a swim this is ridiculous if you are a guest this should be complimentary. Will not stay here again because of this.
Karen
Karen,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月27日
Michael
Michael,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月25日
Jennifer
Jennifer,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月24日
Neil
Neil,1 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月24日
Great for a weekend away
We went for a weekend away and the hotel was really nice, lovely bar area and friendly staff.
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月22日
Cameron
Cameron,2 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年11月22日
Room in the basement. No outside view of anything.
Paraskevi
Paraskevi,1 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年11月20日
Refinement needed
Hotel is aesthetically pleasing, however lacks some finer details.
Hotel room is genarously sized however was very hot and windows was sealed closed so not fresh air.
£30pp charge for use of spa, I feel this should be included for all guests.
The so called jacuzzi was cold, when mentioned to the spa assistant she just said it’s 30c and fobbed me off. Zero Customer Service.
Breakfast on first morning was very slow, but they made up for it the next day.
Hotel needs some refinement, and better Air Conditioning.
Oliver
Oliver,2 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年11月20日
Hidden charges , awful customer service
Shocking customer service, rude and unprofessional service. Watch out for over priced service charges and hidden spa costs.
Ben
Ben,2 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月18日
Gorgeous Hotel!
Absolutely gorgeous hotel! Very clean, comfortable and aesthetically appealing room. Staff were awesome, very friendly and accommodating. Can’t say enough about this hotel! Definitely the ONLY hotel I’ll stay on future visits to Liverpool.
Deborah
Deborah,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月18日
Wow. What a hotel!
The hotel is stunning, one of the most beautiful buildings revamped into a hotel that I’ve seen for a long while.
The staff are extremely professional led by an amazing and friendly GM. Great food and wonderful bar/restaurant.