El hotel y club de playa muy bonitos.
Muy pocos horarios para el transporte para ir al club de playa. La calidad y variedad en la comida malos. Mala organización para la espera en los restaurantes. El servicio en el club de playa muy amables. Tanto en el lobby como el concierge no fueron serviciales.Ofrecieron cosas que no cumplieron.
真實旅客
6 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月25日
Allison
Allison,4 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月7日
Muy buen lugar
Un hermoso lugar, lo único que no recomiendo es la cena romántica. Muy cara y mala calidad , está mejor la cena en sus restaurantes. Lo demás un excelente servicio
Minerva
Minerva,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年12月1日
Tantra
Tantra,3 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年12月1日
Poor experience
We stayed in room 2150 and they didn’t finish the bathroom, no shower door and toilet exposed. We couldn’t sleep because they had loud pounding music till 2:00 am. We called the manager to see if they could turn down music because there was only 4 people there. They wouldn’t. We had to leave to airport early next morning so it was terrible. The restaurant down stairs in the jungle took 3 hours to sit us.
Eve-ette
Eve-ette,1 晚好友同遊
Hotels.com 真實旅客評語
8/10 非常好
2024年11月4日
LUIS R
LUIS R,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月27日
Juan Carlos
Juan Carlos,4 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年10月11日
Jorge Javier
Jorge Javier,5 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月11日
Had a Great time with my husband! The staff was amazing and accommodating. The resort was beautiful! I appreciated the quick response prior to the vacation to organize the transportation to a from Tulum airport. The food at Blue Water Grill on the resort was AMAZING ...10/10 experience
Tamikah
Tamikah,3 晚浪漫之旅
Expedia 真實旅客評語
6/10 不錯哦
2024年10月10日
Taylor
Taylor,3 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年10月10日
Simone
Simone,4 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年10月4日
It was clean and hospitality was great.
Shifa
Shifa,3 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年10月3日
Andrew
Andrew,5 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年10月3日
Paul
Paul,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年9月30日
The only real issue is that we had to get a bus/shuttle (free) to go to beach as it was 20 minutes away from the resorts. Other than that, everything were amazing.
Amir Mehdi Ansari
Amir Mehdi Ansari,9 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年9月30日
Place is beautiful and relaxing. Remember it’s not beach front so the shuttle will take you to the beach club. Food is amazing. Staff was super nice.
Dina Otilia
Dina Otilia,5 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年9月27日
We stayed at the beach club and the staff and food was fantastic. Julio, Albert and Abraham by pool/beach servers were attentive and super helpful. Albert went above and beyond for us during our stay.
Miguel , Ivan, Eduardo, Santos, and Efrain at the on site restaurant at the beach club were great.
Antonio at front desk concierge was always helpful and made all of our arrangements
Johnny with entertainment was fantastic he played beach volleyball with us for 3 days straight, made bracelets on the beach and gave us his own sunscreen when we ran out!
Warren
Warren,5 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年9月26日
I have never went anywhere where all of the staff was happy helpful and so nice. I will definitely be back next year. It was beautiful the people was beautiful 💙
Adalberto luis
Adalberto luis,4 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年9月18日
Kiara
Kiara,2 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2024年9月15日
Leaving the resort today overall was average. Aesthetic of the hotel is really nice that’s probably the best part. The ambiance was also good laid back and party vibes I would say you can get a little bit of each. Not so good things the food was subpar didn’t get to try the Mediterranean restaurant but the steakhouse and the Asian restaurant had okay food. Steak was dry, sushi was good. Room service options also limited no pizza or basic typical room service food.
Shuttle to the beach is a small van if it’s a popular time you might have to wait close to 40 min.
The beach area is really nice and service is great. Food was also better there.