4/10 一般般
2025年1月8日
Front desk poor customer service
We arrived after a huge snowstorm. Bartender Jonah was wonderful. And even made our dinner when all the Plaza restaurants were closed. Front desk clerk was awful. We asked for a room with a view of the Plaza. She refused and told us the hotel was sold out but we never saw another person all night. Restaurant was closed. No one in the bar or checking in. Bumped into the head of housekeeping and she told us there were only 13 occupied rooms in the entire hotel. Needless to say we were very disappointed to have been lied to. Definitely won’t be back. Poor customer service
真實旅客
1 晚旅行
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