I went tô Excellence Riviera Cancún Douro years ago was perfect, because of it i go tô another Excellence Hotel. Was disappointing. I take the Excellence Club, and do not value the money, the Club smelled bad and there was nothing tô eat with the drinks. Most of the restaurants have a common food. In fact the hotel is much expensive for the things it gives.
Exception tô Heidi, that make the beach service and Vilma the manager of foods and drinks
Rafael
Rafael,8 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年10月24日
It was disappointing at check in. We paid for an ocean front suite with rooftop pool. At check in we received an ocean view room. After 2 days they had the correct room for us. There was quite a different price difference but we have not be reimbursed! It is Lao a hassle to have to change rooms and wait for one to be ready to go into.
Again, I feel we need money/ credit back on the building and room change.
christine
christine,7 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月9日
Megan
Megan,6 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年10月7日
ivan
ivan,4 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年10月6日
Wonderful food and atmosphere
Lauren
Lauren,3 晚浪漫之旅
Expedia 真實旅客評語
2/10 不太好
2024年10月6日
They should have a way to change 20s for tips.
Mark
Mark,4 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2024年10月5日
Rey was the nicest guy on check in and checkout. Food was fair, resort ran out of Coors beer more than once. Property was dated with out door furniture being dated and a lot of old paint chips laying around. Hot tub did not work ,Overall enjoyed our stay, but probably won't be back.
Jeffery S.
Jeffery S.,5 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年10月4日
Fun & loving atmosphere. Night shows were simply amazing! Most definitely coming back for a 3rd time soon ❤️🥰
Fabiola
Fabiola,5 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年10月4日
Amazing but a little outdated.
Reilly
Reilly,7 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2024年10月2日
Wonderful food and property. Entertainment was a little lacking from the last time. It felt like B rated entertainment with little do other then the pool and beach. This was our second time here and the first time the entertainment was better. We would still come back. The quiet and slow pace were just what we were looking for.
Ericka Renee
Ericka Renee,4 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年10月1日
Excellent
Austin
Austin,6 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年10月1日
Excelent workers and staff very hard working and nice
Sergiu
Sergiu,8 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年9月30日
The way that they cater and pamper you at this resort was amazing and it was our first time at an all inclusive and definitely wont be our last.
Andres
Andres,5 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年9月28日
Our check in was so quick and friendly Aliya was very helpful and informative