Great hotel and facilities but the air con / heating in the room wasn't working so the room was cold
Andrew
Andrew,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月21日
Lovely thank you - we'll be back !
Lovely stay, very friendly helpful staff. We will definitely be back again !
Sarah
Sarah,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025年1月20日
Accessible room
daniele
daniele,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025年1月18日
Very disappointing stay!!
My room was located on the lower floor (zero) and there was no heating or tv working in the room - I contacted reception who said I could have moved rooms if I wanted to but they didn’t have any ! (Pointless offer) they offered to bring a heater but the tv would not be looked at until the following day. When I asked about my discount I was told I needed to go to reception and register my card before they would put my order through to the kitchen, so I did this. I went to reception the following night to settle my bill so I could leave early the next morning and asked about my Jet2 discount that we are eligible for at all Hilton properties (due to the amount of business we place with Hilton hotels) I was told I would need to see the receptionist on shift the next morning as she did not know how to process it. In the morning there was a note pushed under the door which said my credit card had been declined and I needed to contact reception, when I enquired the payment had gone through and when I asked to settle my food & parking costs I again mentioned my discount and was told ‘you only get it when booked by jet2 directly! I disagreed and said I always pay separately for food, parking and drinks which is also settled on a jet2 company credit card and still get the discount, but she refused to do anything further so I paid and took my receipt and left! My receipt for my accommodation was for £232.40 but £278.00 has been taken from my company card! Not impressed at all!!
Michelle
Michelle,2 晚商務旅行
Hotels.com 真實旅客評語
2/10 不太好
2025年1月14日
Jamie
Jamie,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月10日
Chris
Chris,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月7日
Good food
KAYUR
KAYUR,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025年1月2日
Wonderful stay
Staff were helpful, the food was amazing and the gym had great equipment!
S K
S K,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月29日
Josh
Josh,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月28日
Lovely relaxing setting
Lovely view from my room. Friendly and professional staff. The gym, steam and sauna facilities were excellent. Great view from my room.
Helen
Helen,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月20日
Wonderful stay
Great hotel, nice bed, great staff and brilliant breakfast.
David
David,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年12月18日
James
James,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月17日
Moira
Moira,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年12月16日
Ok Hotel…
Large hotel near Bristol Airport in reasonable condition.
真實旅客
1 晚商務旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年12月13日
nicholas
nicholas,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月10日
david
david,1 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年12月2日
Impressive hotel
Stunning hotel looks wise to drive up to, very impressive
Parking was easy, but paid
Quite a large hotel and difficult to navigate if not stayed there before
Room was nice, toilet a bit 'grubby', but not bad
Restaurant was cosy, but for food just in the bar was quite high-end and expensive
Overall a good hotel and would stay again
Peter
Peter,1 晚商務旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年11月24日
Nice but overpriced
Nice hotel with good facilities but everything overpriced and this made worse by £10 parking fee for using the Hotels own car park. We won’t be back
Andrea
Andrea,1 晚好友同遊
Hotels.com 真實旅客評語
8/10 非常好
2024年11月11日
Nice hotel close to Bristol Airport
Great health/spa facilities. Decent rooms. Great proximity to Bristol Airport. Parking fee is a bit of joke for hotel guests (£8).
Luke
Luke,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月9日
Excellent stay
We had a very comfortable stay before our flight from Bristol airport. The chap in the pizza restaurant was especially friendly, very helpful and overall made us feel very at ease with two young children and a take away pizza option.
The pool facilities were great and the hotel reception staff were friendly and welcoming.
Kim
Kim,1 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年11月9日
Poor service from reception staff
Check in let the stay down - guy not friendly or professional at all. Gave us the key with no info about breakfast, facilities use or checkout info. Had to ask and then the answers were brief and unsure of the answer he was giving. Then the key didn’t work and ended up having go back to reception 2 more times to get it sorted, at 10:30pm all we wanted was to get into the room so this was frustrating. It made it worse that the guy serving us didn’t apologise or recognise this was an inconvenience. The staff at breakfast made up for this and were very friendly and helpful.
Milly
Milly,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月5日
Claire
Claire,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月4日
Very nice hotel felt high end .slow bar staff as restaurant took president over bar customers