The staff is very selective to provide a good service to you. If you don't look American (Caucasian), do not expect a good service, even though you are American!
Wors thing! I mentioned something to this lady Lupita! at the front desk when I was doing the check out, and she just say: Oh, I didn't know that.
That was it!
Gerardo
Gerardo,3 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年12月15日
Decepção ! Não entrega o que vende ! Ilusão
Está sendo decepcionante, existe um mercado paralelo cobrado pelos atendentes que de acordo com a gorjeta, te oferecem cadeiras de piscina, toalhas e atendimento nos restaurantes ! Apesar de ser all incluse ! Não recomendo ! Caso não dê gorjeta, o atendimento é pessimo !
Marco
Marco,4 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月18日
Montserrat
Montserrat,1 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年11月17日
Bom porém é pequeno em termos de resort
O resort em si é pequeno para estadias longas, bem voltado para americanos, drinks basicamente com preparados artificiais em vez de frutas, no entanto espumantes, vinhos e destilados de boa qualidade . As piscinas são pequenas para a quantidade de hóspedes (prefira a praia). Comida bem diversa e restaurantes bons, porém não espere que seja super gourmet pois os sabores são quase os mesmos em todos ainda que os nomes dos pratos mudem. No geral é bom, a equipe de animação e da limpeza levam nota 10, mas provavelmente há opções melhores em termos de infraestrutura na riviera Maya caso a intenção seja passar mais do que uma semana .
Cherazard
Cherazard,10 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月16日
Miguel Angel
Miguel Angel,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月23日
Excelente Resort
Excelente estancia! Staff increíble comida excelente! Sin lugar a dudas volveré a hospedarme con riu palace Riviera maya! Si estás dudando dónde quedarte en Playa del Carmen esta es tu mejor opción
Alejandro
Alejandro,5 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月21日
Área externa espetacular!
Hotel antigo, porém reformado, com quartos agradáveis. Decoração retrô de hall de entrada e acessos principais, o que dá um aspecto visual muito poluído. Hotel com acessibilidade. Tratamento impecável. Alimentação variada e muito boa. Equipe de "outros-serviços" sensacional, com várias atividades para todas as idades. Festas ótimas. O local é um pouco afastado do aeroporto e a estrada não é muito boa. A área externa é espetacular! O hotel possui SIM elevador, diferente do que foi informado no site Hoteis.com. Outro ponto que o site oferece é um crédito de US$ 850,00 por quarto para o uso em serviços durante a estadia. NÂO são créditos, são descontos na compra de serviços no hotel - o que achei super enganoso!!!
Ana Paula
Ana Paula,6 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年10月15日
Muy bien todo
Arturo
Arturo,7 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2024年10月15日
Adam Wade
Adam Wade,5 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年10月15日
First time at an all-inclusive. Very clean, great service and amenities. Wonderful food! I WILL visit again!
Pool bar staff a little slow at times but always had a smile.
Vickie
Vickie,5 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年10月15日
Great!
Jennifer
Jennifer,5 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年10月14日
IT WAS A GREAT EXPERIENCE! MY ROOM WAS BEAUTIFUL AND I ENJOYED THE FOOD! I WILL DEFINITELY RECOMMEND TO EVERYONE!
CARLA STASHA
CARLA STASHA,3 晚好友同遊
Expedia 真實旅客評語
10/10 好極了
2024年10月14日
Este hotel es increíble, fuimos con mi esposo y amigos la experiencia fue espectacular! Todas las personas que trabajan en el hotel son muy profesionales,las actividades y la comida excelente. Emanuel un gran organizador!
Luisa
Luisa,5 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2024年10月14日
Khieu
Khieu,4 晚旅行
Expedia 真實旅客評語
4/10 一般般
2024年10月14日
My boyfriend and I decided to come to this resort based off reviews, there were many of things that we were very unsatisfied about, soon as we get into our room, we noticed the air conditioning does not work not to mention the sink faucet was falling off completely. The toilet was nonstop running throughout the day and night. As far as the food, we were extremely upset it was very mediocre and it does not reflect the pictures. The swim up bar closed at 6 o’clock at night. There was no more food after 10 pm, the pictures reflected a nightclub in which there was no nightclub at the resort. This resort mainly pertained senior citizens. The entertainment was not as entertaining as it was portrayed however, staff was very attentive and had great customer service. After speaking with other guest, they mentioned the resort had very much gone downhill over the last four years. They also expressed they will not be coming back there….all in all for the amount that we paid. We would rate this resort a 4/10.
Deanndrea
Deanndrea,4 晚浪漫之旅
Expedia 真實旅客評語
8/10 非常好
2024年10月14日
Todo perfecto! Solo me hubiera gustado mas animacion en las albercas
Angel
Angel,3 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年10月14日
Yeva
Yeva,5 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年10月14日
Todo excelente
Luis Alejandro
Luis Alejandro,3 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年10月14日
Todo excelente
TOMAS ALBERTO HERNANDEZ
TOMAS ALBERTO HERNANDEZ,4 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年10月13日
Excellent!!!
John
John,6 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年10月13日
Conrad
Conrad,6 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年10月11日
Never disappointed with the Riu Resorts. Everyone was so kind and friendly. The place was spotless, someone was always cleaning. Every restaurant was also amazing, staff, cleanliness and quality of food.