6/10 不錯哦
2024年11月29日
Maintenance staff in my room without me knowing
They let me check in early in the morning which I really appreciated. Very good service of the young lady at the reception.
The next day I had a really bad experience when entering my room literally 2 minutes after having left it and found a male staff in there, apparently to fix some problem. I had all of my stuff laying around including valuables as I took for granted only I would enter that room. I tried to explain that I found it really inappropriate that they entered without my permission. I had been in the room all morning and left 10.15 so they could have easily knocked on the door while I was there. He explained that he was just following orders. The hotel manager came up a while later but no apology or explanation (as the first guy did all the talking), not even a free dinner for the discomfort and mistrust I was left with. I was later told that their policy says that they can’t enter unless they’ve knocked on the door several times without anyone opening. I was surprised that their policy doesn’t say “we don’t enter without client’s permission or at least without letting them know, unless it’s an emergency”. I just went down the lobby but found that breakfast was taken away so went straight up again; they could so easily have found me if they wanted to. And they had my phone number so could easily have called me too.
Tanja Marie
Tanja Marie，2 晚旅行
Hotels.com 真實旅客評語
