Was without running water all day yesterday and they did not let us know that the night of check in. So instead of staying in and relaxing yesterday we had to go find something to do.
Bobby
Bobby,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月18日
Eric
Eric,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月11日
Luis Gabriel
Luis Gabriel,1 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年11月4日
Overall the room was clean and comfortable, and quiet which was nice. Had an issue with the heat the first night but the staff was quick to rectify the issue the next day.
Included breakfast was very good and all of the staff interactions were great. Would recommend this location.
Would recommend
Doug
Doug,4 晚商務旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年11月4日
Medeokre…
Looks nice in main foyer, but rooms are kind of outdated. Bathroom drains clogged. Bathroom vanity light half out. HVAC not good, barely worked. Beds hard as a rock. Service nice. Breakfast good. Parking ok.
Robert
Robert,2 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月3日
It was great Bed a little uncomfortable but everything else good.
真實旅客
2 晚商務旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年11月3日
Serious cleaning/ maintenance needed
Cleanliness and maintenance is a big issue. When I took off cushions to makeup sofa bed; one cushion had a huge red (blood) stain. The toilet seat and base were filthy. Tub faucet kept dripping. We also had a fire alarm at night & had to evacuate the hotel. However staff were non chalant & nobody directed us to any safe gathering spot. No one bothered to tell us if property was safe to return to. Called front desk and they put us on indefinite hold. When asked no one bothered to give us any details. Unfortunate for a Hilton brand hotel. Never had such a stay.
Adeem
Adeem,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年10月28日
Joseph
Joseph,3 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月27日
Terry
Terry,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月24日
hoyeol
hoyeol,5 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年10月24日
Jessica
Jessica,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年10月21日
An elegant and Grandiose hotel
This trip was for my Anniversary. Overall my husband and i were pleased. The hotel itself, is quite elegant looking. The inside gives a feeling of grandeur with the high stories and glass elevators. The fountains and winding staircase add to this upscale appeal.
Now the room itself was dated in design. However, the room was clean and the view was spectacular! one special touch was the surprise on the bed when we arrived. Rose petals (fake) and swan heart shaped towels!! This was the little sweet touch that added to our very special day. Breakfast was good. It is a nice hotel.
Syres
Syres,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年10月16日
Cynthia
Cynthia,1 晚好友同遊
Hotels.com 真實旅客評語
8/10 非常好
2024年10月14日
AGNALDO
AGNALDO,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年10月13日
April
April,2 晚商務旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年10月8日
Madai
Madai,2 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年10月7日
Horrible property
We always stay at embassy suites when visiting the Dallas are , we usually stay at the one in grapevine for the past 10 years and we decided to stay in Frisco considering our activities were going to be in the are very disappointed first off parking is horrible my truck didn’t fit in the garage area so had to park far from entrance with 3 little kids on top of having to pay $18 a day that we don’t have to pay at the other property, another thing we get into our room did not smell good at all the pillows and sheets had a horrible smell as if they weren’t even washed we requested them to be changed and they said they were out that they are ere all dirty , when my daughter went to get out of the shower she grabbed a towel that had blood on it all this was brought to the attention of the front services and was not acknowledged about it as if it was not a big deal experience with hotel was horrible will not be staying at this property location again