The hotel itself was fine, and the staff at the desk were great. The big issue was parking. We drove 2 hours from outside of London and had booked the hotel.as parking was available. Due to an event at excel, no parking was available, anywhere. Like we had to drive a couple of miles away and find paid street parking and leave our car there. We then went into London and had to go back to collect the car at almost midnight. The front desk did give us complimentary parking after to compensate for the cost which softened the blow.
The hotel itself was nice and clean and the room was good. One of the elevators was out of order which meant getting to or from the room took ages as they are tiny, and we were on the 5th floor. Breakfast was ok, but a fairly small selection and finding plates was a challenge.
To add to that, we had guests running down the halls at midnight.making loads of noise. Not really the hotels fault, but added to the overall bad experience.
For a £250 overnight stay, it was pretty poor. I don't think I'd stay again. Without parking reserved for guest use, it's too much of a gamble.
Ian
Ian,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 23 日
Ciquijero
Ciquijero,2 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 8 月 21 日
Michaela
Michaela,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 8 月 20 日
Good stay but, nervous about all the vehicles getting broken into, damaged or Stolen.
Ronnie
Ronnie,5 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 19 日
Steven
Steven,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 8 月 19 日
Lovely hotel
Came here with my children as was doing the squid game experience and the hotel itself is faultless and lovely! Staff are super friendly and really are truly amazing the only downfall is location which was my fault as I never did more research. It’s a perfect place to stay if you’re using London city airport or using the excel centre just not if you want to sight see in central London as the transport is a bit of a pain
leah
leah,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 18 日
Amazing stay
My stay was amazing we enjoyed our 2 days break away and many thanks to Nayem for changing our room for a river view that was kind and thoughtful of him I will be returning sometime soon.
Double tree by Hilton Excel is the place to be.only one thing I wish there was a sauna or swimming pool but never mind.
Latoya
Latoya,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 17 日
Lovely clean room
Very friendly and helpful staff
Cathy
Cathy,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 8 月 16 日
Lisa
Lisa,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 16 日
Sharon
Sharon,1 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 15 日
Janis
Janis,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 15 日
MARTIN
MARTIN,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 12 日
alastair
alastair,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 12 日
Dean at reception was the best host
Dean from reception was so lovely & welcoming from the moment we arrived.
It was a shame the bed was very uncomfortable in the room & the tv options were limited as much of the channels didn't work.
Stephanie
Stephanie,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 10 日
Great hotel
Great hotel, good location for the excel.
Sue
Sue,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 8 月 8 日
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 8 月 7 日
Enjoyed our stay
The hotel, welcome and room were very good. Will stay again
Claire
Claire,3 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2025 年 8 月 6 日
I am getting alergy on my skin and hair by using toilet products i need refund please