The rooms were dirty. The bathtub/ shower was moldy. Water damage on 3rd floor ceiling and 3rd floor smelled very bad.The staff was helpful and let us switch rooms but the new room wasn't much better other than the bed was clean. The bed was comfortable to sleep in but because the rooms were dirty and the 3rd floor smelled so bad, we checked out early after one night stay.
真實旅客
4 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月19日
Patricia
Patricia,1 晚商務旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年11月9日
Found roaches in my room, so I switched rooms & there was roaches in that 1 too. And I can’t even get in touch with anyone about a refund!
Sunni
Sunni,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月9日
Tina
Tina,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年10月25日
Our room was great, comfy beds, clean all around..
Loyda
Loyda,2 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2024年10月21日
Audrey
Audrey,2 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年10月20日
I left a note for housekeeping.
We stayed at the hotel two weeks go and enjoyed the experience, but this week when we checked in, we noticed the bathroom had not been cleaned. The tub is stained and there was a stray washcloth hanging on the shower.
We didn’t want to be those customers and we were in our way out to meet friends. So we just stopped by the front desk and informed the manager of the condition and asked him to make sure housekeeping cleaned the bathroom.
Saturday morning we left early and returned in the late evening. The bathroom still had not been cleaned.
We were exhausted so we just went to sleep.
As I was checking out and again complained to the same manager, his response was only that he had left a note for housekeeping.
Well. Here’s my note. Never again sir will I give you my hard earned money.
Faye
Faye,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月19日
Doug
Doug,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年10月15日
Great staff, quiet , location is great.
Tammy
Tammy,2 晚旅行
Expedia 真實旅客評語
2/10 不太好
2024年10月12日
We found a live roach upon entering our room. After killing that roach, we found roach bait on the wall by the exit door in the room. We found dead bugs on the floors, frame around the bed was filthy, sheets and covers were stained, ripped, etc.. we wanted to check out and find another hotel but every room was booked in McKinney due to the OU/TEXAS football game.
Katelynn
Katelynn,1 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年10月9日
Wedding 2024
Linda
Linda,2 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年10月7日
Check in was easy and very nice. However, the room was in obvious need of repair and a deep clean. There appeared to be blood on the wall. The tub was filthy. We stayed for a quick trip and only needed a place to sleep. I guess we shouldn't be surprised about the condition because of the low price.
rachel
rachel,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月6日
Yarisleydis
Yarisleydis,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年9月20日
Randy
Randy,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年9月18日
Daniel
Daniel,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年9月14日
great
Andrea
Andrea,1 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2024年9月13日
Manuel
Manuel,4 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年9月6日
Jessica
Jessica,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年9月1日
Jake
Jake,1 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年8月20日
Quiet place
ADA
ADA,7 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2024年8月5日
Brittany
Brittany,1 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年8月4日
Not horrible, but definitely not the best
The Good Part - Bed was soft and comfortable. A/C worked great.
The Not So Good Part - The bathroom ceiling had mold spots on it, the bathroom door was difficult to close, key cards kept stop working, could not get extra covers for the sofa bed nor could we get extra face towels. Just looked at my Credit Card to find out I was charged and additional charge on top of the regular room charge and the early check-in fee that was assessed. I'm about to call the hotel about this. Hotel only accepts Credit Cards.
Tiffany
Tiffany,2 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年8月1日
The stay was good. There were some bugs in the room.
Kevin
Kevin,4 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年7月30日
I liked the very friendly and helpful staff. I needed a couple of plastic forks one night for our leftovers, and the friendly woman at the front desk gave me a complete paper and plastic place setting for three, which turned out to be helpful. Another one of the cleaning staff went out of her way to find me a "do not disturb" sign since the one in our room was missing. The room was also nice and cool when we checked in on July 25th.
I didn't like the stains on one of the sheets and comforters, the loose metal stopper assembly for the bathtub and the loose toilet seat.