I do NOT recommend this hotel. I’ll start with the good: nice property. Room was great size and bed very comfortable. Great for kids with kids club you can check your kids into. Clean. Good was fine. Drinks ok.
The reason I’ll never stay there again:
The front desk staff are rude and NOT helpful at all. Had to make a reservation for the restaurants but when we got there we were unable to make any reservations they said none had any availability. Talked to “guest services” who did not help us and had to wait over an hour for them to show up. Finally offered us 1 restaurant for the day we were leaving 5 days later and they had our info pulled up so they knew we had to checkout that day. Went to the restaurants to try get a table and they had more empty tables then full tables and still refused give us a table. Buffet food ok but a restaurant would have been a nice change.
I’m a believer in “if you don’t have anything nice to say, don’t say it” but want others to know this before they decide to stay there.
Christina
Christina,4 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年10月19日
Ingrid
Ingrid,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月15日
Mooi complex erg groot. Transport goed geregeld middels golfkarretjes
H g m
H g m,7 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年9月30日
El hotel siempre es maravilloso, siempre son muy amables y ponen muy an alto Bahía Príncipe, únicamente la chica del check in fue algo hostil hasta que le demostramos nuestro acceso premier, pero en general en el lobby tenían en esta ocasión bajo nivel de servicio a como estamos acostumbrados, nunca me pudieron apoyar con mis servicios en la app para ambas habitaciones por ejemplo y tampoco en mis reservas que pedí al reservar. Un especial reconocimiento a Galo de Villa 7, Margarita del restaurante Yucatán, Humberto de check in quienes se notaba que su trabajo lo hacían con mucho gusto.
Eva
Eva,3 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年9月28日
The food was really great. The staff was very friendly and helpful.
evelin
evelin,7 晚家庭旅遊
Expedia 真實旅客評語
2/10 不太好
2024年9月27日
The worst place. Terrible place. Can't communicate with them can't help solve an emergency , service the worst customer service the worst everything.
Zoila
Zoila,5 晚旅行
Expedia 真實旅客評語
2/10 不太好
2024年9月27日
The staff were not helpful when called upon. Not enough space to accommodate all of their guests for dinner. Many of the staff were unwilling to assist with customer requests. The only place to cool off at the resort was in our guest rooms. The rest of the hotel did not have air conditioning, making the stay very uncomfortable.
Kelvin A
Kelvin A,5 晚家庭旅遊
Orbitz 真實旅客評語
6/10 不錯哦
2024年9月26日
Not helpful at all
Not caring about rearranging situations
Not resourceful
Poor people service
Not on top of providing quality service
Worst stay ever
Vanessa
Vanessa,3 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年9月23日
Cumple muy bien para una vacación familiar. La comida arriba del promedio de los all inclusive de esta categoría. Solo algunos empleados sin actitud de servicio, sobre todo los de las actividades acuáticas y deportivas.
luis patricio
luis patricio,5 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2024年9月18日
Sinet
Sinet,5 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年9月17日
I enjoyed that you could see wildlife everywhere. The pools needed better cleaning. Food was pretty good. Spring for the suite! That was truly nice.
Simone
Simone,2 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2024年9月15日
Shaun Christian
Shaun Christian,7 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年9月14日
Tyler
Tyler,6 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年9月13日
Amazin
Ervin
Ervin,8 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年9月13日
Good
Simen
Simen,10 晚家庭旅遊
Expedia 真實旅客評語
6/10 不錯哦
2024年9月7日
KEVIN R
KEVIN R,7 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年9月6日
Excellent vacation I definitely will recommend it
Victor
Victor,5 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年9月5日
This was a great experience and we will be back! Had a lot of fun!
Noel P
Noel P,5 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年9月5日
it was a very pleasant experience, plenty of activities, restaurants were great and love the night shows, had a great time ! would go back.
Cecilia
Cecilia,5 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年9月5日
Gabriel
Gabriel,7 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年9月3日
Beautiful hotel with so many options. The staff were so sweet, helpful, hardworking and kind. I felt so safe traveling with teen daughter and being here. The Brazilian steak house La Tortuga was so much fun and delicious. I was recommended to stay here and enjoyed our time so much. Highly recommend to stay at ghe Tulum resort.
Pamela
Pamela,6 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年9月2日
Love this resort, felt very spread out and not like you’re typical big all inclusive hotel.
Great kids offering with pool, slides, kids club, play ground. Lovely beach.
Wide range of food options on site and at sister hotels (book a la carte in advance) Good entertainment options. Near some of the big parks.
Def recommend.
Laura
Laura,6 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2024年8月31日
Such a great resort
Emma
Emma,7 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年8月31日
Property is well maintained and everyone is always helpful. Very nice and safe resort.