Their servic was terrible. They didn't service well and their service for the customers weren't organized well. They didn't solve customer needs and issue at all.
Jaemin
Jaemin,3 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2025年2月15日
Sunhyung
Sunhyung,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年2月15日
Valeria
Valeria,1 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2025年2月14日
Bad service
While the establishment itself was good, the service was horrible. I paid extra for ocean view and was given garden view and when I asked for the room I paid for, the manager Marco kept me waiting for an extra 40 minutes for the room. When I got to the room, it was still being set up and the shower drain was not working.
真實旅客
2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月19日
Tricia
Tricia,3 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025年1月17日
So Greedy
Had horrible experiences at Moon palace (stayed at Nizuc) and wouldnt recommend this place at all for so many reasons. 1) Their check-in process is very slow and takes forever and it doesnt end there. They scueduled us for tour at The Gand but turns out it’s a trap to sell their membership which cost 110k and waster more than 2 hours
2) They have very limited good food options for buffet and most of the food is stale and felt like it was prepared a day advance or at night and kept at very low temp. Some of the guys at live counter (ex: pasta, omelette, taco) dont know how to cook and seems like stepping into the kitchen for the very first time.
3) Since they have more so called luxurious building The Grand, they treat guests from other building as second class citizens.
4) Got daypass for The Grand since kid wanted to enjoy waterpark and after reaching there found out most of the slides were closed for maintenance.
5) Golf cart takes forever to come and you will waste significant time during your stay to just go from one place to another
6) Food was very spice and my kid could hardly eat anything and infact we coudlnt eat some of the food
I will never ever go to any of the palace resort properties anywhere in the world
Ronak
Ronak,4 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2025年1月10日
JORGE ANTONIO
JORGE ANTONIO,1 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025年1月3日
Review of Sunrise
The sunrise section is very dated. The elevator in our building didn’t work making it very inconvenient. Housekeeping was just ok - never gave us enough towels. Room service was late a few times. Restaurant reservations is such a process and annoying. Drinks are watered down. Service is hit or miss. We visited Nizuc one night for dinner and you can clearly tell it’s a higher level. If we were to come back, we would book grand or nizuc. We still made the most of it and had an enjoyable vacation. Weather was perfect.
真實旅客
5 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月30日
nice experience, will visit again
miriam
miriam,7 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2024年12月27日
PÉSIMO SERVICIO
Todos los empleados del hotel tienen cara ( excepto las señoritas del play room)
Los meseros poco amigables y los que te llevan en los carritos de golf muy muy groseros y poco amables
La típica respuesta de todos es: lo siento pero no puedo ayudarle o lo siento pero no es posible… todo el día y para todo!!
Los buffets malos
Las habitaciones necesitan mantenimiento
Por el precio no recomiendo ir!! Hay mejores opciones
simon
simon,6 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月24日
Angelica
Angelica,7 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月9日
Jesus Eduardo
Jesus Eduardo,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月1日
Abraham
Abraham,6 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月30日
I absolutely loved it here! Beautiful place, amazing food and excellent service!
真實旅客
5 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年11月28日
Samir
Samir,3 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月25日
David
David,7 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月20日
Awesome and relaxing getaway
Josh
Josh,7 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年11月20日
Awesome
Venkata
Venkata,4 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年11月19日
Moon Palace was an amazing experience. The place was clean and everyone was friendly, food was amazing!!