The sunrise section is very dated. The elevator in our building didn’t work making it very inconvenient. Housekeeping was just ok - never gave us enough towels. Room service was late a few times. Restaurant reservations is such a process and annoying. Drinks are watered down. Service is hit or miss. We visited Nizuc one night for dinner and you can clearly tell it’s a higher level. If we were to come back, we would book grand or nizuc. We still made the most of it and had an enjoyable vacation. Weather was perfect.
真實旅客
5 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月30日
nice experience, will visit again
miriam
miriam,7 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2024年12月27日
PÉSIMO SERVICIO
Todos los empleados del hotel tienen cara ( excepto las señoritas del play room)
Los meseros poco amigables y los que te llevan en los carritos de golf muy muy groseros y poco amables
La típica respuesta de todos es: lo siento pero no puedo ayudarle o lo siento pero no es posible… todo el día y para todo!!
Los buffets malos
Las habitaciones necesitan mantenimiento
Por el precio no recomiendo ir!! Hay mejores opciones
simon
simon,6 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月24日
Angelica
Angelica,7 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月9日
Jesus Eduardo
Jesus Eduardo,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月1日
Abraham
Abraham,6 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月30日
I absolutely loved it here! Beautiful place, amazing food and excellent service!
真實旅客
5 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年11月28日
Samir
Samir,3 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月25日
David
David,7 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月19日
Eric
Eric,6 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月19日
Cumplio mis expectativas
Excelente estancia, todo de maravilla, la comida deliciosa, 100% recomendable
Christian Viridiana
Christian Viridiana,4 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年10月17日
Multi family vacation with 3 kids and we had an amazing time!
Demarcus
Demarcus,3 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年10月17日
Very nice at moon palace sunrise location,
We so much enjoyed so caries
Gurjeet
Gurjeet,5 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年10月17日
At check the agent was rude but others made up for it
CATHY
CATHY,2 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2024年10月16日
HYUNWOO
HYUNWOO,4 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年10月15日
Kim
Kim,3 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年10月12日
Harmeet
Harmeet,5 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年10月11日
Janae
Janae,3 晚旅行
Expedia 真實旅客評語
4/10 一般般
2024年10月11日
We were met at this property with an immediate and pushy sales pitch. Once we insisted we were not interested in membership we were treated very rudely and a bell boy was summoned to show us to our room which consisted of a golf cart ride through a maze of buildings and quite far away from all the action…. Restaurants, bars, entertainment etc. we opted for a swim up room. It rained most evenings as it always does in Mexico which is why Mexico is so beautiful but here, when it rained at night, a noxious raw sewage smell permeated our room to the point it was impossible to sleep! We closed the bathroom door and clogged the sink and that helped some but not much. The patio outside our door was flooded the entire time we were there. We had to lay towels down just to walk without slipping. Nothing was convenient! This resort is giant so be prepared to walk or wait for a golf cart to go anywhere! The food was subpar all around and almost all restaurants require a reservation the day before. The best food we found and basically lived on while there was the coffee shop/cafe sandwiches in the Sunrise lobby! At this resort you are not a guest you are a number. We will not go back.