La atención de Wilfrido desde antes de mi visita fue excelente, me ayudó con un detalle que le solicité por ser el cumpleaños de mi hijo.
Los chicos Ángel (nombre real) en el bar de la piscina, excelente servicio y bebidas muy bien preparadas.
En el Spa, Emilio, su servicio fue magnífico.
El único punto como área de oportunidad a mejorar, son las actividades durante el dia pues el sábado no había música en la alberca ni actividades organizadas en el área de alberca, solo en una área como Kids club, pero no había mucho aforo, pues las personas buscan divertirse en el área de alberca y no encerrarse.
Por la noche, ya que es muy aburrido 😒 el sport bar en viernes, cerraba a las 10 pm y le pregunté a la chica que estaba en el lugar y me respondió que saliera a divertirme a la zona de fiesta en Cancún
Beatriz
Beatriz,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月21日
Michel
Michel,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月18日
Lindsay
Lindsay,4 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月27日
Royal sands
My stay was very pleasant, effortlessly checked in early by Nahomi to being escorted to my room without a sales pitch. Lots of choices for food and entertainment. The property is within walking distance to shop's. Highly recommend.
Charity
Charity,3 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年10月22日
Luís
Luís,3 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年10月14日
Courtney
Courtney,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月7日
Raquel
Raquel,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年10月6日
Cancun
The place was great except for the food. The food was bland, not much of a choice
Minnie
Minnie,3 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2024年9月29日
真實旅客
5 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年9月22日
Grant
Grant,1 晚好友同遊
Hotels.com 真實旅客評語
4/10 一般般
2024年9月22日
No drink in the fridge. Staffs so rude and careless.
Grant
Grant,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年9月16日
ADRIANA
ADRIANA,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年8月28日
We enjoyed our trip very much. I’d like better food options and most of your food is served luke warm. There has to be a better way to keep/serve HOT (temperature) food.
Music all the time and more activities at night. Maybe a place for dancing.
Randall
Randall,7 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年8月28日
Amazing place. Kid friendly and staff was great!
Carlos
Carlos,6 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年8月27日
Property is super clean, staff is really nice!
Poor food and entertainment choices. It’s absolutely quiet even during the day. A lot of elderly people. I wish the hotel made it clear it’s a time share property.
Not my hotel style, will not stay again.
Gleica
Gleica,3 晚好友同遊
CheapTickets 真實旅客評語
8/10 非常好
2024年8月27日
Great resort, I had a nice time. The hotel is a bit older style and not as modern, but it is very clean and kept in great condition. The staff everywhere is very friendly and accommodating. The suite room I had was very nice and spacious, I loved the big balcony and the view. The pools are also amazing, very big and spacious, heated water. There's a nice small water park too.
The only thing is I wish they had more dining options/restaurants. There was only 1 buffet for lunch, and not really any other "full menu'd" restaurants. The food was decent but could be better. Quality was OK but I wish the selection was better. But overall I still had a fun time here.
Abdur
Abdur,4 晚家庭旅遊
Expedia 真實旅客評語
4/10 一般般
2024年8月25日
it was a nice resort but the food was terrible sometimes the pasta was literally undercooked. the drinks tasted like water or like your drinking sparkling water when it’s suppose to be a mojito. and the taxi prices were insane. the line to check in was ridiculous we waited two hours without any beverage in the heat. the good things were that the staff was nice and helpful, the resort was clean and well put together, my kids loved the pools and the water park they had just built in but beside that everything else sucked.