The only thing that bothered me was the man at the entrance when we arrived , he was very persistent on making me purchase the time shares. He was on me every day and I had told I was not interested. He was very annoying !!!!
Salvador
Salvador,6 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年9月18日
Everything was awesome.i will recommend this resort to all my family and friends..
Henri
Henri,7 晚浪漫之旅
Expedia 真實旅客評語
4/10 一般般
2024年9月15日
Gerard Spencer
Gerard Spencer,9 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年9月7日
Staff are very friendly and kindness
Ricardo M
Ricardo M,7 晚浪漫之旅
Expedia 真實旅客評語
8/10 非常好
2024年9月5日
location and beach
william
william,8 晚家庭旅遊
Expedia 真實旅客評語
6/10 不錯哦
2024年8月26日
I really wanted to like V,Azteca. But there were so many uncertainties and misinformation(or lacking information) b4 and during the trip. I called the resort prior to my visit to ask if there was a tennis pro who could give me tennis lessons. They said, no pro, but i can play tennis. Found out there isn't a tennis court in V.Azteca, but there is one(although i didn't confirm it) at V.Maya which i have access to(10 min walk from Azteca). I didn't know i had access to Maya until I arrived Azteca which is weird bc i would think it's a selling point. The person i spoke to also said they didn't have bikes, but they did. It was also nightmare coordinating with the car pick up service that Azteca recommended. I would NOT recommend Kuluba car services to anyone. It was pulling teeth to confirm reservation of the pick up and the person wasn't there to pick me up when i arrived for about an hour. BAD start to the holiday. Then V.Azetca told me that I am able to only dine in the reservation required restaurants only 2 evenings out of the 5 evenings I'm there, which means I had to have breakfast, lunch and dinner at the same buffet cafeteria for days on end. The food was mediocre at best.The room really needs to be refurbished as the feeling was overall 'motel in a highway' qlty. They provided Shampoo and Bathgel ONLY and NOTHING else. We found cockroaches in the room and the bathroom during our stay. Again, I tried hard to look at the good parts, but it was very challenging.
Hay-Won
Hay-Won,5 晚家庭旅遊
Expedia 真實旅客評語
2/10 不太好
2024年8月23日
No ac
Michelle
Michelle,6 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年8月22日
nice small resort,very clean- wonderful staff!
buffet is so so..
staff at the reception is not too welcoming..
and not so happy to serve you
However ,the experience was nice, charming!
Isabelle
Isabelle,9 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年8月19日
Maria Delma Des
Maria Delma Des,7 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年8月19日
Solo su comida no es muy buena
Fatima
Fatima,2 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年8月15日
We had an amazing time at Viva Azteca during our recent stay. The hotel is in a great location, just a short walk from the beach. Our room was clean, comfortable
The staff were incredibly friendly and attentive, making us feel welcome from the moment we arrived. The food was delicious, with a great variety at the restaurant. We especially enjoyed the fresh seafood and the breakfast buffet.
The pool area was perfect for relaxing. Overall, Viva Azteca exceeded our expectations, and we highly recommend it for anyone visiting Mexico. We’ll definitely be back!
Elena
Elena,6 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年8月15日
Nice and cosy resort. Good food.
Frank
Frank,6 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年8月13日
What would make this possibly outstanding as if air conditioning was put in the buffet dining area. Some days it was very difficult to eat there as it was extremely hot
Dimy
Dimy,7 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年8月13日
Everything was very good if I can recommend that you make the buffet dining area air conditioned that would make your property outstanding
George
George,7 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年8月12日
Viva Azteca was a wonderful place we stayed at. The staff were very friendly and attentive to our needs. The food was tasteful and had a lot of variety. We loved that it was at the beach front and allowed easy access to the beautiful beach of Playa Del Carmen. Rooms were cleaned daily unless you requested not to. The following are just a few suggestions, the AC vents, they are locked and you can’t move them up or down left or right, having AC in your room is important, but maybe add the adjustable vents to cut off the air from hitting the bedside. It was a bit uncomfortable at night, you really couldn’t adjust the air temp in the room because the humidity would creep in. Or move the bed to the other side or the room as to not allow the AC to be blowing in your face all night. Have your staff at check in explain all the amenities you are getting. Like downloading the viva app to see times and dates of activities and reserving your meal at any of your restaurants. No one explained it to us, we had to seek this information out. But overall it was a pleasant experience!!! We truly enjoyed our stay.
Juan Antonio
Juan Antonio,5 晚浪漫之旅
Expedia 真實旅客評語
8/10 非常好
2024年8月12日
Frederic
Frederic,13 晚旅行
Expedia 真實旅客評語
2/10 不太好
2024年8月10日
We really wanted to like this hotel as we have stayed at Wyndham hotels before and service was favorable however at hotel arrival we had to wait at least 30 min for someone to check us in. We tried several times to reserve dinner and was concierge was not very helpful and capacity was full even when we tried to reserve between 7-8 am. Be aware, this hotel do not have and elevator or AC unit in the buffet restaurant, theater and lounge areas which make it extremely inconvenient and hot especially during the months of July and August. Unfortunately will not be coming back.
Angelica
Angelica,5 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年8月9日
The ambience and the night performances
Cara
Cara,6 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年8月8日
Great
Russell
Russell,6 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2024年8月8日
Its a nice hotel ,but the food is bad .
Toni Karla
Toni Karla,6 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2024年8月7日
.
Eddie Albert
Eddie Albert,6 晚旅行
Expedia 真實旅客評語
2/10 不太好
2024年8月6日
I booked this hotel because I saw this property when I stayed at another hotel in the same area last year. I thought it would be a really great place to bring my family for our vacation. The overall area is very nice. However, I was wrong and I would not ever recommend this place. As a family who travels often I’m seeking a hotel that is diversified but the patrons & the majority of the staff were not very welcoming. It was very uncomfortable for us as family to be continuously gawked at as if on display. No bottle waters for brushing your teeth. Furthermore, the rules seemed to not apply to all guests. For example, you couldn’t wear a swimsuit in the buffet but many people did but only I was asked to leave because my shoulders were not covered. The food was beyond disgusting and we all left with food poisoning. Think mystery meat and unseasoned food.It is hard to get any reservations for the specialty restaurants so you’re left with limited options. There were many questionable food options that even the employees were smelling for evidence of spoilage. But I would like to mention Roberto who took us out on the water. He was a great exceptional employee. Very friendly, personable, and knowledgeable. Antonio the bellman was also friendly. Lastly, if had not been for us meeting the taxi driver then our stay would’ve been miserable. He took us exploring and to find good food. Hopefully they fix this place and make it more diverse. If I could rate this place 0/10 I would.
Gabrielle
Gabrielle,6 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2024年8月6日
I enjoyed my stay at this hotel. The staff was very friendly and helpful everywhere we went. I wish we could’ve had more dinner reservations as we were only allowed 2 during our 5 night stay. Also the balconies could use some drying racks or other ways to hang our wet bathing suits and things as nothing was drying in the room.