Cleanliness was very good. Fresh towels and toiletries.
Donna
Donna,3 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2025年1月20日
Julie
Julie,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025年1月17日
Could do better
Most recent of lots of stays. Disappointed is the word I would use. Booked day of arrival. Arrived to be told "because you booked late you have to have a disabled accessible room unless you want to upgrade" Platinum member on HDC so surely should have been upgraded. That's never happened anywhere so pretty sure it's a scam.
Bar service and drinks awesome as ever. Can't fault them.
Woke to my cad being charged hundreds of pounds (already paid for room). Tooka while to sort at front desk, all refunded but it's not what you expect at the prices they charge.
Room cold. HVAC did t appear to work. Got to bed late so wasn't going to call desk or ask to change room. Again, not what I expect.
Shower was so low I had to stoop to get under it. Should have gone for the upgrade.
Overall could do better and they do.
AP
AP,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月13日
Lesley
Lesley,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月13日
Hyvä hotelli loistava sijainnilla
Oikein hieno hotelli ja lähes kaikki meni putkeen. Todella mukava henkilökunta. Yhtä siivousta ei vaan saatu sopimaan aikatauluun vaikka oltiin melkein koko päivä pois huoneesta.
Hotellin sijainti on huippu. Alue täynnä ravintoloita joka lähtöön ja ratikka vie shoppailemaan. Aulabaari on todella hieno ja palvelu priimaa.
Jukka
Jukka,3 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025年1月13日
Ben
Ben,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月9日
Ben
Ben,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月8日
Carl
Carl,2 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月8日
Kelly
Kelly,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月6日
Laura
Laura,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025年1月5日
Gemma
Gemma,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025年1月5日
Sam
Sam,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025年1月2日
Ann
Ann,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025年1月1日
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年12月31日
Charli
Charli,1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年12月31日
Disappointed
Arrived for a 1 night stay for my birthday after the hotel was highly recommended by other family members. Unfortunately we were extremely disappointed. The room allocated to us had noise from the tram line that woke us at 5.30am. Service extremely slow and staff unhelpful. We were attempting to book a place in the spa as this was one of the main reasons for our visit. However phone was unanswered asked at reception how else to book to be told can only call so continued to try to eventually getting an answer the following morning and being advised nothing available. Left very disappointed as we definitely didn’t experience the wow factor expected. Hotel is beautiful however our stay was anything but.
Janet
Janet,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年12月31日
Very nice but with some room for improvement
It’s a very nice hotel but a few things take the edge off what it could be.
Service is slow, expect to be left waiting for check in and breakfast at peak times for upto 30 mins. The room was mostly very nice and big, we did have a temporary air con unit with a pipe going out of the window which was too noisy for night so feels like some work is needed in places.
In summary it’s a nice hotel and quite a building but in places it could do with some work
Ian
Ian,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月30日
Adam
Adam,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年12月29日
Do Better
Booked a superior king room . Lay out was lovely. Room took ages to warm up. While sleeping the fan kept coming on. It was very noisy.pipes were making noise . Pillows were too hard . Shower floor felt slimy. This was my treat as I am recovering from Breast cancer. I left very tired and unrelaxed .