Hotel was clean, room was comfortable but the hotel is close to the extremely loud highway. Bring a white noise machine and it will be fine! Dogs running on the floors in neighboring rooms were loud, but the white noise helps with that too! Other than the loud noises throughout the night, the hotel was great! Convenient location, easy to get around from.
真實旅客
2 晚好友同遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年9月26日
Sorry to Bother You!
Had three interactions with desk staff. Every time I had to wait for the person working to get off their phone, get up from the couch they were sitting on and walk over to the desk. When I checked in, there were 2 workers sitting on the couches. They looked at each other like they were playing mental rock-paper-scissors to see who had to get up to help me while I just stood there.
真實旅客
1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年9月20日
Brian
Brian,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年9月1日
L’hôtel paraissait incroyable cependant, à mon réveil, j’ai vues mes jambes remplies de bouton d’araignée (ou insectes). J’ai du me rendre chez le docteur à cette occasion…. Je serais ravie de partager les photos de mes jambes à l’établissement.
Nicolas
Nicolas,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年8月18日
Everything was ok except the pillows were flat.
Myra
Myra,3 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2024年8月18日
Wish the location had some outdoor space opposite side from the highway to enjoy the night air. Parking was a little limited, but not horrible since two hotels shared the same parking area.
Diane
Diane,3 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年8月15日
Pamela
Pamela,1 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2024年8月15日
Brenda
Brenda,1 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年8月14日
Marian
Marian,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年8月12日
Amanda
Amanda,1 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年8月11日
Room was very small. There were limited options for setting things on surfaces, so I had to put things on the floor. There was no dresser, so I had to leave everything in my suitcase. There was no closet, just a pipe with hangers on it. The blanket on the bed was exactly the same size as the top of the mattress. This made me repeatedly try to kick the blanket over the side. When I realized that wouldn't work, I pulled the blanket over. I bumped into the bedframe, which has a sharp edge and it cut my shin. I will not be staying at Tru by Hilton again
Randall
Randall,7 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年8月9日
Carla
Carla,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年8月6日
Michael
Michael,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年8月5日
Location
Lasheathe
Lasheathe,3 晚浪漫之旅
Expedia 真實旅客評語
8/10 非常好
2024年8月2日
None
Derek
Derek,2 晚旅行
Expedia 真實旅客評語
4/10 一般般
2024年7月26日
Be careful and check for double charges
Had booked the property via hotels.com. The property is conveniently located, good breakfast and clean. The major issue in my case was that I was double charged - once by hotels.com and the property also charged for my stay. Be careful and check your credit card statements to ensure charges are correct for the stay
Venu
Venu,2 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2024年7月23日
The desk staff are excellent employees. Their obvious care and concern that I be compensated for the filthy shower is much appreciated. They both left notes for the manager, who never bothered to reach out to me.
Kris
Kris,3 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2024年7月22日
Terrible Service
Around 8 pm when we got to Knoxville but before we checked into the hotel, I get a call from the hotel staff saying that our third party booking (hotels.com) shouldn’t have told us this hotel had availability because they don’t and they don’t have a room for me. This is a day after I booked and got a confirmation. Also, I could have checked in at 3pm that day so why were they just now calling me at 8pm. Anyway, apparently there’s no manager available for me to talk to. I tell the staff member that I want to talk to management and she tells me she will “try” to get ahold of the manager and the manager will call me back. The manager does not call me back. However, the staff member calls me back and tells me the manager has worked some things out and I now have a room. Once we got into our room it was very clean and we were pleased. Interstate traffic was extremely loud and a little annoying during the night. It actually woke me up several times. We will not be staying here again due to such terrible service. Also, this was not a hotels.com issue as I’ve used them for many years and this has NEVER happened.