Beautiful hotel and very nice bathroom, bed was comfortable. Quiet environment and around 20 mins walk to city centre. Only thing is we have big luggage but there is no lift.
Clara
Clara,1 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2023年4月11日
Overall excellent!
Kin Fai
Kin Fai,2 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2022年12月10日
So continent the location
Shu Ting
Shu Ting,1 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2022年8月27日
Tsz Ching
Tsz Ching,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年2月1日
Thomas
Thomas,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025年2月1日
Emma
Emma,3 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025年1月29日
John
John,2 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025年1月26日
Nice weekend
Nice clean hotel, staff helpful and very friendly.
Breakfast very good and plentiful.
Would definitely stay again.
Amanda
Amanda,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月25日
Callum
Callum,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025年1月21日
Perfect - except the blonde check in lady!
I wouldn’t normally leave a review but feel this needed mentioning.
We turned up to find a group of 5/6 people waiting to check in. The woman behind reception had walked out in a huff and left them waiting there for some time and when she finally returned, she refused to check them in. She asked us if we wanted to check in before them purely out of spite, to which I replied no I’m not jumping the queue as did the people 3rd in line behind us. She then went on a tirade to her colleague about none of us wanting our keys and walked out again leaving us all in hotel reception purgatory for over 30 minutes as there was no one else on site reception trained. Luckily a gentleman on annual leave was in the area and could come in and sort us all out - thank you this was appreciated!
This is the only reason I have marked down a star. The rest of the stay was brilliant in every aspect and the rest of the staff couldn’t do enough for us, we got a pint each on the house and complimentary breaky which was great. It seems a shame that one person acting up like that can ruin what would have been a perfectly good stay. The people she refused to serve were kind, well to do people who didn’t deserve that kind of treatment. One of which was celebrating his birthday with family. I hope they’ll be able to laugh about it like we did in the end - but I hope the hotel realise that the blonde lass shouldn’t be in a public facing job like that it was embarrassing and like nothing I’ve ever seen.
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025年1月20日
Elmbank hotel york
We stayed here last yr and was so impressed we booked again this yrs experience wasrnt has good but stefen the manager was quick to sort any problems out for us still loverly hotel comfy beds and nice warm rooms
S
S,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025年1月13日
Sevda
Sevda,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月9日
Wayne
Wayne,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月4日
Great stay if a little slow on check in
Check in was slow due to the amount of rooms having to be turned. We actually prebooked room but was allocated another amd had to wait for it to be turned over. When enquired our original choice was available.
Other than that the hotel as great
真實旅客
2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年12月30日
Good all round
I’d booked two rooms for two couples - which were very different. I appreciate the property is historic, but one room was very small and cramped with a lowered ceiling. The breakfast was good overall with a lot of choice but just one hot drinks machine for the whole hotel often made for queuing. The restaurant had a good range of dishes which were all delicious and well-made - it was lovely not to have to go out in the evening to find food! The staff were very helpful and friendly and the rooms were clean. It’s close to the centre but in a quieter area.
真實旅客
3 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月27日
First class service
First class service, great stay. Lovely hotel.
真實旅客
3 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月20日
Andrew
Andrew,2 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年12月17日
Great hotel, shame about the room
Hotel is fabulous but I was put into a basement room, which was noisy due to someone having a shower in the room above and the air conditioning fan outside my window.