Customer service was probably the best I have had in about 6 years and over 300 hotel stays over the United States the best customer service I have had
wesley
wesley,1 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年12月23日
Jonathan
Jonathan,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年12月18日
Never go here they don't appreciate guests
From the moment we checked in the lady first told us we could check in at noon and then she changed it to 2:00 when we got there and we had to wait in the lobby for 2 hours before we can check in. Heard her threaten to call police on somebody walking down the hallway for moving one of the laundry totes out of their way, which was no reason to say that. There were cockroaches and bed bugs in our room which we didn't even complain about the front desk, we complained to hotels.com and they let the front desk know so when we checked out they banned me from ever staying there again because I reported their bug issue. The lady argued with me and made me feel bad for bringing up the bug issue and told me I was lying about it even though I had proof. The whole experience was terrible!
真實旅客
3 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2024年12月17日
Crazy
Key card machine would not work so we were locked out of our roon for over 5 hours
Marc
Marc,1 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年12月17日
Ashley
Ashley,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年12月15日
Messed up birthday weekend for my hubby
Well got there checked in to the glass door for pool area broke out yellow taped and paddle locked shut. The following day the pool was open hot tub didnt work. Then in the middle of the night the hotel lost power which meant no heat so we got up collected our belongings and headed home at 230 in the morning because no heat in cold weather would get cold very fast
Katina
Katina,2 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年11月30日
Jim
Jim,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月29日
Jim
Jim,2 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年11月24日
Comfy bed the rest was questionable
Hot tub and pool while stated as open by front desk, had signs from the health dept telling you not to use. The shower in the room didnt have enough pressure to more than trickle out. The continental breakfast was basically toast and cereal, waffle mix was emptyat 615am. Oj and apple juice out at 615am. Funky smells throughtout the hallways. On the plus side the bed was comfortable.
zachary
zachary,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年11月22日
There was a razor left in the shower. Hair on the bed. Was told the hot tub jets weren’t working but could still use it but the water was cold one of the filters was missing a cover which didn’t notice till I got my foot caught in it no pool towels. Do not count on free breakfast unless you want waffles. Night Staff was friendly. Bit overall would not recommend
真實旅客
2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年11月22日
Mattress swallowing people..
Simply the mattress was so sunken in i couldnt sleep. Im not sure when they have been replaced but having a 2ft mattress wall around me is not comfort. I will not be returning
Sam
Sam,1 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年11月21日
2 day stay
Ron
Ron,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年11月16日
Stephanie
Stephanie,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年11月11日
An ok stay
The stay was great.. but the breakfast was very limited and the coffee was always gone.. the hot tub isn't very warm and the door by our room to go outside was broken and you had to go all the way around.. they never gave us clean towels either..
Brady
Brady,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年11月9日
Joseph
Joseph,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年11月7日
Alice
Alice,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月5日
Amanda
Amanda,3 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年10月28日
Not good of a stay 🤑
One of the beds were dirty and not made correctly. The bed looked as if it had been laid in and the comfort was thrown over ir.
They did switch our room, but could not change the channels to the T.V.
Diane
Diane,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年10月27日
David
David,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年10月24日
Worst Hotel Ever
Worst hotel and management ever. Advertised for hot breakfast which there wasn’t any not even waffle mix. Tv didn’t work at all the 2 days I stayed. Spoke with General Manager Sue who was very rude talked over me wasn’t trying to hear anything I had to stay not to mention hanging the phone up in my face until I had to go up there and talk to someone face to face. I wouldn’t recommend this roach motel to anyone
Derrick
Derrick,2 晚商務旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年10月19日
Old
Wall heat/cool did not work, TV did not turn on when we first got there, we had to go to the front desk for help it took an hour for help figure it out and bring us a second remote one for channels one for volume. Very musty and dated paper thin doors you can hear all the hall noise. Very cheap price so I guess expected bottom line you usually get what you pay for.
Nicholas
Nicholas,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年10月17日
Marc
Marc,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月6日
Hannah
Hannah,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年10月5日
Only two lights worked in the room they only gave a 15 percent discount for that didn't have a light in the bathroom when using bathroom or shower over all stay was uncomfortable and dissatisfied