For a nice hotel brand this property needs some work. Front desk staff were courteous but their engineering team and communication between departments are left to be desired. We came into our room with tape on our shower indicating some sort of construction project had been started but not completed. It took several attempts, for something they said was simple, to get that taken care of. In addition, my daughter had the large & heavy barn door to the bathroom come off it's track and fall on her. This is unacceptable. Luckily she was not hurt. They took off one day's room charge, which was nice, but they honestly should have better safety in construction for a Hilton branded hotel. Let's hope this was a one-off issue.
真實旅客
2 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年12月17日
Jarkko
Jarkko,4 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月17日
Nathan
Nathan,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年12月17日
Artimisha
Artimisha,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月14日
Wayne
Wayne,3 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月3日
Great Location
Nice property at a great location. The lobby is great and the staff know their business
Michael
Michael,1 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年12月2日
Takuya
Takuya,2 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年12月2日
Over priced
Over priced no parking.
Kiley
Kiley,3 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月1日
Birger
Birger,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月30日
Michael
Michael,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月26日
Fabulous Stay
The restauant "WEST" was fabulous and a big plus not to have to find excellent food. It's a bit pricey, but everything is expensive in LA.
Hotel staff was delightful. The entire hotel spotless (recently renovated). You do need to valet park with adds $$ but it is so worth it and the Valet team was as wonderful as the rest of the experience.
Donna
Donna,3 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年11月26日
We requested quiet room.
When we checked in, room was not avaiable per our request. It was suggested that we wait.
After a while we (older couple) decided to accept what was described as quiet room.
That room’s window faced a busy highway in LA. During the it was evident we are facing the highway. At night when we closed the heavier curtains it was better.
The customer service called me the next morning to check about our experience. We shared with them this information and were offered an alternative room.
As I mentioned we are older adult and this move would been a burden so we declined.
Ada
Ada,3 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月22日
Katrina
Katrina,3 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月10日
It was a nice stay, but the only thing that I don't like is that they don't have self-parking only valet.
Maria C
Maria C,1 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月4日
Very nice hotel and the employees were friendly and helpful! My room was clean and comfortable! Very close to Westfield Mall if you like to shop!
Judy
Judy,1 晚商務旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年10月22日
Brent
Brent,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月15日
Amber
Amber,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年10月14日
clarissa
clarissa,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年10月14日
Think one should have the right to park oneself not be highjacked $47 per night valet
Also coffee price reasonable but eight dollars for a muffin??