Checked in, no one offered to help us with our bags which is very odd at an American hotel, our first room was on the third floor and was very tired. Curtains wouldn’t close properly and then the neighbours were outside on their balcony having a very drunk chat before some chundering in the toilet.
Called reception and they quickly moved us to the 8th floor which has recently been refurbished (repainted) but the curtains still didn’t close properly so we were awoken in the morning.
When we checked out we made our disappointment known to the desk staff who offered a very half hearted apology and nothing else to remediate the issue (a complaint will be following).
Coffee in the rooms was rubbish with only 2 tiny milks and sugars to share as a couple - crazy.
Martin
Martin,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年9月17日
The building was kind of loud at night. Great pool and view. Friendly and very clean staff. Breakfast is also good but it’s not included generally.
Diana
Diana,3 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年9月17日
Frank
Frank,4 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年9月16日
Outstanding team offering outstanding service.
Heist the room attendant was very friendly, asking us if we needed extra towels or any issues with the room. Also Bob at the front door was outstanding, we had a few rooms and were 6 adults. Bob did not miss a beat offering us waters and offering to take us on the golf cart to the beach. The entire crew was 5 stars and more. We will certainly recommend to our friends and families to stay at this property.
Marcos
Marcos,1 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2024年9月16日
Amazing and the staff is great 100/% recommend
love it!!!!
Cristina
Cristina,2 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2024年9月14日
Very friendly employees
Yanet
Yanet,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年9月14日
Jeff
Jeff,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年9月14日
Love this place!
Sarah
Sarah,2 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年9月10日
Rachel
Rachel,2 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年9月3日
Jose Melciades
Jose Melciades,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年9月3日
Everything from service to room layout to options. We plan to return in January for anniversary
Mark Anthony
Mark Anthony,3 晚家庭旅遊
Expedia 真實旅客評語
2/10 不太好
2024年9月1日
Jose
Jose,2 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年8月31日
This is the first time to this hotel and it was a pleasant experience. Views were the best!!
Sheila
Sheila,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年8月28日
Awesome
Linda
Linda,5 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2024年8月26日
We had a spectacular view from our room. The rooms are slightly outdated with no bathroom counter space and hideous carpet. Otherwise, we were comfortable and the staff was very pleasant.
Maureen
Maureen,3 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年8月26日
Très jolie
Karelia
Karelia,4 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年8月22日
The service we received at this hotel was top notch! The caper/bellman Austin went out of his way the entire weekend to make sure we were taken care of by unloading and holding our luggage until check in upon arrival and then bringing it to our room and coming back to pack it up and load it in our truck when we checked out. He was friendly and efficient and even recommended a great restaurant for supper. Tasha in the kitchen at breakfast was so nice and even went to the chef to get more information about the jelly/jam/preserves they provided when my husband was raving about how good it was and then gave us a recipe of how she uses it at home. We arrived a half hour before check in and the room we requested wasn’t ready so the lady at the frost desk (I don’t remember her name) gave us vouchers for a free beverage on site and then when our room was ready (15 minutes after check in) we referee breakfast vouchers for our weekend stay, which was a pleasant surprise. The resort and amenities were quite small but it was quaint. The pool was nice… until a child pooped in it and they shut it down for an hour. The pool restrooms are in need of updating. The tile was grimy and cracked and falling off the wall and the toilet was wobbly. The suite was very spacious and clean. My only recommendation would be to add table & chairs & update the coffee pot to a keurig for more functional use (we brought or own) & provide real coffee mugs rather than paper, but housekeeping brought me 2 cups.
Matthew
Matthew,2 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年8月21日
Great Family Property
The entire staff was extremely friendly and helpful. Even though the hotel was undergoing renovations, it did not impact our trip or experience.