4/10 一般般
2024年7月15日
Worst receptionist ever
I recently stayed at 1252 and had an overall pleasant experience until check-out. Unfortunately, the female receptionist rudely informed me that I would be charged a late fee for being less than 30 minutes past the check-out time. The manner in which this was communicated was unprofessional and dismissive. As a frequent traveler, I understand the importance of adhering to policies, but I also expect courteous and respectful service. This encounter left a negative impression and detracted from an otherwise enjoyable stay. I hope the management addresses this issue to ensure better customer service in the future. Please also be reminded there are few rooms required to walk down by stairs. We were only informed while checking in.
真實旅客
3 晚家庭旅遊
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