We were upgraded because the service staff failed to respond to my questions prior to my arrival. At check in, the manager on duty said that we also get free internet access and breadfast. While we couldn't get access to internet and called, he said internet access and breadfast were not included. We asked shall we bring a recorder next time, he said, maybe you should.
Also, the first night, we were stocked in Frankford due to storm, the hotel refused to refund the cost since we booked the hotel on a lower and nonrefundable rate. But, it's the storm and the airport was closed.