I stayed in a three-bedroom apartment and everything was generally in order. However, I encountered a few issues, such as a stuck sliding door in the master bedroom, toilet flushing problems in the junior master and a non-working TV. I reported these through the QR code and most of the issues were promptly resolved.
Additionally, my child accidentally peed on the bed and when I informed the staff, they were very understanding and did not charge me for cleaning. The apartment also had a washer-dryer which was extremely useful.
Parking was plentiful and free which was a great convenience.
Overall, I highly recommend this place and would love to return again!
真實旅客
3 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025年2月24日
1 night short stay
There was a musty smell in the lobby and common corridor of the apartment. But it was all good in the 2-bedroom apartment, spacious and everything is working as it should.
真實旅客
1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025年2月13日
Mattias
Mattias,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025年1月6日
One night stay at Puteri Harbour
Smooth check-in process. Free unlimited car park access with room key after checked in. 1 bedroom apartment with kitchenette and washing machine. Spacious bathroom, living room and firm bed. Clean and quiet. Need your own car to travel out.
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025年1月5日
Breakfast wasn’t what it shoud have been. Only youghurt, apple, small juice, two really small snacks and rice/pasta. The just brougt it to room and that that.
真實旅客
3 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年12月30日
Booked a 2 bedroom unit (1 King Bed and 1 Queen bed) for a short getaway.
The room allocated was equipped with two queen beds. As we have intended for our young child to sleep in between us to avoid rolling over the bed, we went to the Reception and queried about it. The male staff initially explained that the assigned room was dirty and still being cleaned and that his colleague should have informed us about the swopping of room. We explained that we need a king bed for the safety of our child. The staff then explained that there is no more king bed apartment as an existing guest had extended his stay. We requested adding a single bed to our room as the 3 of us can't possibly fit on a Queen bed. The staff replied that adding a single bed will have additional cost. We told the staff that they should then provide the room that we have booked, and after sometime the staff agreed to add the bed "on a goodwill basis".
Some other issues during the stay:
1. We were unable to find a hairdryer and went to Reception to request for it. A staff then responded that she will inform Housekeeping and it will be sent after 7-10 mins. The hairdryer was never sent till the next day when we requested again at Reception;
2. The wooden frame holding the main door security latch was dislodged;
3. The bidet spray hose was disconnected;
4. The children's playroom was closed on both visits;
5. Strong and unbearable odour smell in the main bathroom.
Christine
Christine,2 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年12月12日
Second time staying. Kids love this hotel.Very clean and short distance away from legoland. Will always be our first choice hotel if we are coming back again. Thanks!!
JANE ENGPING
JANE ENGPING,2 晚家庭旅遊
Expedia 真實旅客評語
6/10 不錯哦
2024年11月30日
Ok for one night
Abit dated, cleanliness could be improved. Broken items should b properly repaired.
Good view and spacious
真實旅客
1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月14日
TONG
TONG,1 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年11月6日
Michael
Michael,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年10月13日
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年8月21日
Staff were friendly and approachable. Check-in was a breeze. Property was clean and felt safe. Some things in the apartment looked a little jaded but not significantly so. Everything worked fine. And for a short stop, wonderful that there is a Hard Rock Cafe right in the basement. My wife and I enjoyed a couple of drinks listening to the live band. But the music did not penetrate and affect the rest of the building. So overall, pretty pleased with our stay.
Mathusuthan
Mathusuthan,1 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年8月10日
2nd time staying here. Hence explains it all of the return stay. Still one of the more comfortable and affordable stay when coming to JB. 👍
真實旅客
2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年7月31日
jian li
jian li,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年7月30日
Good for the money.
Check in/out was very fast. The staff were very good. However I found the hotel has a bit of a run down look to it, especially the pool area. I had asked for a room with a bathtub but they only have those in 2 bedroom. Had to upgrade for breakfast buffet, which was an extra £3 per day, which is no big deal. Room had one of those awful IKEA style sofa beds that is not comfortable to sit on at all. Shower nice size with separate hot water heater. A/c works very well in both rooms.
Graeme
Graeme,3 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2024年7月21日
Good for a quiet stay over weekday.
Yang How
Yang How,2 晚好友同遊
Expedia 真實旅客評語
10/10 好極了
2024年6月9日
My second time staying here.
It was great, my family loves to stay there.
The vibe is peaceful.