I really expected to love this place. I booked in the morning for a stay on my way from LA to Denver and the inn was recommended by a friend. Apparently there was an error in the booking, and my reservation booked for the following night. One of the owners didn’t realize this (nor had I) and gave me the room. At 10:00pm, after driving for 12 hours, I was in the tub and there was a pounding on the door. It was the other owner, demanding that I leave immediately. So I was forced to find another place at 10:30 pm, exhausted and in a strange place. I understand that I his is a small inn and they needed to honor their other booking. I tried to get a refund for the following night which I clearly wouldn’t be using, but the owner said I would have to get it through Expedia. When I contacted Expedia, I was told the owner’s policy was no refunds. I then contacted the owner and asked them to at least discount a room on my return trip to attempt to make it right, but was refused. I am seriously disappointed in the customer service I received.
