I love the location. It's just so convenient. I love the breakfast. The room is clean and the air-con is working nicely. One thing is that the water for shower is a bit small.
真實旅客
8 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2018年9月19日
Price is fair and reasonable. The Breakfast is good.
真實旅客
2 晚旅行
Expedia 真實旅客評語
10/10 好極了
2018年9月17日
Good
Ho Cheung
Ho Cheung,3 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2017年11月12日
Nice hotel in good location
Nice hotel, clean, good location, downstair a lot of restaurant and bar, big shopping mall, when I need to stay in London, I always stay in this hotel
HOI YIN SANDY
HOI YIN SANDY,2 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2017年9月2日
Hsien-Yi
Hsien-Yi,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2017年6月16日
地點適中
地點方便乘搭火車或地鐵。鄰近商場,方便購買日常用品。
真實旅客
3 晚好友同遊
Hotels.com 真實旅客評語
8/10 非常好
2017年4月3日
nice hotel
nice hotel
Ka Yin Yammie
Hotels.com 真實旅客評語
10/10 好極了
2025年3月6日
Overall my five nights stay in this hotel was great and will be back since my family lives there. Location is excellent. Front desk staff needed to be more patient. I have prepaid all my nights in the hotel with a third party. The lady in the front insisted that it was not prepaid, charged my husband's credit card. When I went downstairs to clarify with my bank statement and my paid invoices she still insisted that I was wrong. A gentleman called Philip came and within 5 seconds he said I have already paid through a third party. Philip acted very professionally and he apologized for her errors.
真實旅客
1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025年3月2日
Great service from the moment we arrived.
Anthony
Anthony,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年3月1日
Mark
Mark,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年2月24日
Weekend break
Perfect for a weekend break, easy to park at Westfield and walk round to Abba Voyage or shops or restaurants.
Jeannette
Jeannette,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年2月23日
gary
gary,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年2月22日
Ruth
Ruth,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025年2月20日
Perfect!
Great hotel and all the staff were so lovely. We arrived early and our room was ready as we were offered online check in which was great! Perfect location for shopping and great places to eat on the doorstep. Will definitely be staying here again
Sabina
Sabina,2 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025年2月16日
Let down by poor communication from staff.
Would have been 5 stars if it weren’t for the conflicting and unhelpful messages given by staff. We asked in the bar at exactly 10pm if room service was available to which they said look on the tv for menu and ring down with your order, on looking at tv info on menu said served until 1030 pm on ringing reception at 10:07 and was answered about 10 minutes later and was informed by reception room serviced stopped at 10 and hung up on. Which left us rather unimpressed.
The location was great and very quiet for where it was.
Breakfast was nice but not the best I’ve had by a long way and slightly overpriced for an additional £20 each.
April
April,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年2月16日
Stephanie
Stephanie,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年2月11日
Mark
Mark,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年2月10日
Paul
Paul,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025年2月10日
This hotel is in a perfect location - very central to the shops, restaurants and bars.
It is a beautiful hotel and we would definitely return, however, two things stopped us from rating it as 5 stars.
The first was a member of the reception staff (normally situated on the screen at the end of reception close to the lifts). She didn't crack a smile once and could barely bring herself to make eye contact. It almost made you feel uncomfortable if you had to approach her for anything. The rest of the reception staff, however, were great, very helpful and accommodating.
The second complaint was the breakfast that we paid £50 for. The food was tepid at best, it may have helped if the plates were warm but we ate hardly any of it. We did speak to one of the staff about it who said she would pass it onto the kitchen staff but whether anything changes is probably unlikely. Save yourself the extortionate price and go and eat in one of the many restaurants that surround this otherwise, lovely hotel.