Friendly staffs with charming smiling face, and responded to request with high efficuecy. Room is trendy and clean, and I got a free English newspaper. Breakfast at the garden is simply spectacular!
jc liu
Expedia 真實旅客評語
10/10 好極了
2025年2月27日
Old but still holding its charm
An old hotel but holding its charm.
Has a wide variety of foods during breakfast time.
surely will come back.
Ika
Ika,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年2月21日
Nature meets comfort
Very clean and friendly staff. Their breakfast buffet is amazing!!! I wish I could’ve stayed longer.
Indira
Indira,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025年1月23日
Could be better
It’s my favourite hotel but the maintenance is not upto the mark. Aircon wasn’t functioning well- room temperature kept going higher inspite of lowering the temperature at the controls. They got to do better if I have to continue my patronage. Service by Mr Dhoni at the restaurant was highly commendable, people like him making me to revisit but the upkeep with the maintenance has to balance. I’m willing to give one more chance- if it remains the same or worsens- I will have to make other choices
真實旅客
2 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月28日
Felix
Felix,1 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年12月23日
Incredible hotel - but give the fish a better tank
Absolutely amazing stay
Hotel is just beautiful.
I just can’t bear to see exotic fish living in such small bare empty tanks - no plants, no rocks, just emptiness and bright Lights 24/7
thats not how they live in real life.
I would prefer to see an incredible statue of picture than the fish in such awful desolate lonely conditions.
Marjolein
Marjolein,6 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月8日
Worth the price
Kamar bersih bagus
Namun hotel bangunan tua
Ada bath tub di kamar tapi airnya terlalu pelan untuk mengisi
Menu breakfast mostly traditional
Harga sangat ok utk fasilitas
Maria
Maria,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月6日
Staff were so welcoming. They always had a greeting or a smile. All were very helpful including recommending trips for a day away like visiting mount Bromo.
Abhiramy
Abhiramy,6 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年11月23日
Keisuke
Keisuke,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年11月19日
Wilson
Wilson,3 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2024年11月8日
The hotel is quiet even though it’s in the middle of town. We stayed at this hotel for years now. But we noticed the services are significantly downgraded this time. When you get in the hotel, there used to be lemongrass smell all over the place, then welcome drink and cold towel. Now there are no more aromatic smell and no more welcome drink nor cold towel. Small gesture but it was the reason why we go back to this hotel. When we get to the room, the carpet is dirty and musty smell and hotel only provided one bathroom towel, it used to be two sets of towel, large medium and small for face towel. Such a let down as we are very looking forward to stay in this hotel. I guess we will stay somewhere else next time we are in Surabaya.
Elizabeth
Elizabeth,1 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2024年10月30日
MOHAMED
MOHAMED,3 晚商務旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年10月28日
Shahul Hameed
Shahul Hameed,2 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月9日
patrick
patrick,6 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年10月3日
Overall it is a nice Hotel but there are room for improvement. The wifi in public areas varrie alot. Several times our room key didnt work There could be sunshades by the pool since its very warm and to avoid sunburn. Finally it would be nice to have a beer without trying to hide it