2/10 Poor
Sep 6, 2024
When booking this villa they were very poor in replying - several time I had to resend messages / emails before I had a reply. Before we arrived, I tried to book a table for breakfast for the group that was staying, only to be told when the 1st of the group arrived, that the kitchen was not working as they had no chef - others were told it was due to having no hot water. They then booked a table up the street without telling us. We had difficulty getting new bath towels even when they were asked on several occasions. When asked if they had ice, we were told that they didn't, but they could buy some in for us which we paid for. On the 1st morning I noticed that 1 of the windows was broken and I advised staff of this. When we checked out, they told us that we had to pay for the damages, and they would not allow us to leave until it was paid for. I told them that I had reported the damage on the 1st morning. After some back and forwarding we were allowed to leave. After I had left, they then confronted other of the travelling party and wanted them to pay for the damage. I have now received another email / message chasing money for the damage.
I would not recommend staying at this Villa at all.
Beds are rock hard (some may like hard beds) no tea or coffee facilities. 2 bottles of water per day. No tissues (tissues supplied was a roll of toilet paper) Paper thin towels - 1 split when being used - and as they were very thin, they did not dry very well.
Peter
Peter, 7-night family trip
Verified Hotels.com guest review
