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JEN Hong Kong by Shangri-La

4.0 star property
Hotel with restaurant, near Victoria Harbour

Choose dates to view prices

Photo gallery for JEN Hong Kong by Shangri-La

Seasonal outdoor pool
Executive lounge
Exterior
In-room dining
1 bedroom, in-room safe, desk, blackout drapes
Nestled near Victoria Harbour, JEN Hong Kong by Shangri-La offers a vibrant retreat. Enjoy Malaysian cuisine at Cafe Malacca or unwind with dry cleaning/laundry services and express check-out. With high-speed WiFi, a 24-hour gym, and helpful multilingual staff this hotel is perfect for exploring the nearby Soho area.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking available
  • Bar
  • Laundry facilities

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Breakfast available
  • 24-hour fitness center
  • Seasonal outdoor pool
  • Room service
  • Coffee shop/cafe
  • Business center
  • Meeting rooms
  • Limo/town car service
  • 24-hour front desk
  • Coffee/tea in a common area

Feel at home (6)

  • Children stay free
  • Refrigerator
  • Private bathroom
  • Separate bedroom
  • Premium TV channels
  • Daily housekeeping
$168 nightly
The total price is $173
Nov 25 - Nov 26
Total with taxes and fees

Why we love this property

Seasonal pool bliss
The seasonal outdoor pool at this hotel provides a refreshing escape during summer months. Pool lovers can dive in and cool off.
Flavorful indulgence
Malaysian cuisine shines at this hotel's restaurant. A cafe and bar offer additional options, while morning feasts await with buffet breakfast.

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Deluxe City View Queen Room

Deluxe City View Queen Room | 1 bedroom, in-room safe, desk, blackout drapes

Deluxe City View Queen Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Refrigerator
LCD TV
Blackout drapes/curtains
Separate bedroom
Private bathroom
Hair dryer
Bathrobes
  • 226 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Harbour View Queen Room

1 bedroom, in-room safe, desk, blackout drapes

Deluxe Harbour View Queen Room

9.2 out of 10
Wonderful
(16 reviews)

Highlights

Air conditioning
Refrigerator
LCD TV
Blackout drapes/curtains
Separate bedroom
Private bathroom
Hair dryer
Coffee/tea maker
  • 226 sq ft
  • Harbor view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior City View Queen Room

Superior City View Queen Room | 1 bedroom, in-room safe, desk, blackout drapes

Superior City View Queen Room

8.6 out of 10
Excellent
(32 reviews)

Highlights

Air conditioning
Refrigerator
LCD TV
Blackout drapes/curtains
Separate bedroom
Private bathroom
Hair dryer
Coffee/tea maker
  • 226 sq ft
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Club Room, 1 Queen Bed, Mountain View

Club Room, 1 Queen Bed, Mountain View | 1 bedroom, in-room safe, desk, blackout drapes

Club Room, 1 Queen Bed, Mountain View

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Club Lounge
Refrigerator
LCD TV
Blackout drapes/curtains
Separate bedroom
Private bathroom
Hair dryer
  • 226 sq ft
  • Mountain view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Club Room, 1 Queen Bed, Harbor View

Club Room, 1 Queen Bed, Harbor View | 1 bedroom, in-room safe, desk, blackout drapes

Club Room, 1 Queen Bed, Harbor View

Highlights

Air conditioning
Club Lounge
Refrigerator
LCD TV
Blackout drapes/curtains
Separate bedroom
Private bathroom
Hair dryer
  • 226 sq ft
  • Harbor view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Harbour View Twin Room

1 bedroom, in-room safe, desk, blackout drapes

Deluxe Harbour View Twin Room

8.0 out of 10
Very good
(2 reviews)

Highlights

Air conditioning
Refrigerator
LCD TV
Blackout drapes/curtains
Separate bedroom
Private bathroom
Hair dryer
Coffee/tea maker
  • 226 sq ft
  • Harbor view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior City View Twin Room

1 bedroom, in-room safe, desk, blackout drapes

Superior City View Twin Room

9.2 out of 10
Wonderful
(20 reviews)

Highlights

Air conditioning
Refrigerator
LCD TV
Blackout drapes/curtains
Separate bedroom
Private bathroom
Hair dryer
Coffee/tea maker
  • 226 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Club Twin Room, Harbor View

1 bedroom, in-room safe, desk, blackout drapes

Club Twin Room, Harbor View

8.0 out of 10
Very good
(2 reviews)

Highlights

Air conditioning
Club Lounge
Refrigerator
LCD TV
Blackout drapes/curtains
Separate bedroom
Private bathroom
Hair dryer
  • 226 sq ft
  • Harbor view
  • Sleeps 2
  • 2 Twin Beds

Similar properties

Seasonal outdoor pool, pool umbrellas, sun loungers

Hopewell Hotel

  • Pool
  • Parking available
  • Free WiFi
  • Restaurant
9.4 out of 10, Exceptional, 400 reviews
$149 nightly
The price is $153
Nov 25 - Nov 26
Total with taxes and fees
Hopewell Hotel
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About the neighborhood

Map
508 Queens Road West, Western District, Hong Kong

What's nearby

  • University of Hong Kong - 3 min walk - 0.3 km
  • Hong Kong - Macau Ferry Terminal - 2 min drive - 1.7 km
  • Soho - 2 min drive - 2.1 km
  • Lan Kwai Fong - 2 min drive - 2.5 km
  • Hong Kong Convention and Exhibition Centre - 4 min drive - 4.5 km

Getting around

  • Hong Kong International Airport (HKG) - 31 min drive
  • Hong Kong Wan Chai Station - 5 min drive
  • Hong Kong Austin Station - 5 min drive
  • Hong Kong Admiralty Station - 5 min drive
  • Shek Tong Tsui Terminus Tram Stop - 2 min walk
  • Whitty Street Depot Tram Stop - 3 min walk
  • Hill Road Tram Stop - 3 min walk

Restaurants

  • ‪Fineprint - ‬2 min walk
  • ‪Café Malacca - ‬1 min walk
  • ‪McDonald's 麥當勞 - ‬1 min walk
  • ‪Baan Thai - ‬2 min walk
  • ‪Comebuytea - ‬1 min walk

About this property

JEN Hong Kong by Shangri-La

JEN Hong Kong by Shangri-La puts you just a 5-minute drive from Hong Kong - Macau Ferry Terminal and University of Hong Kong. The seasonal outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at Cafe Malacca, which serves Malaysian cuisine and is open for breakfast, lunch, and dinner. Other highlights include a bar/lounge, a 24-hour fitness center, and a fitness center. Fellow travelers like that it's just a short walk to public transportation: Shek Tong Tsui Terminus Tram Stop is 2 minutes away and Whitty Street Depot Tram Stop is 3 minutes.

At a glance

DONE

Hotel size

    • 283 rooms
    • Arranged over 28 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: midnight
    • Contactless check-in available
    • Express check-in/out available
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Disposable plastic tableware and other plastic products are available at the front desk (surcharge).
    • Due to hotel renovations, the Club Lounge, rooftop pool, and fitness center are closed starting from early August 2025 to late January 2026. Dates are subject to change.
    • Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • One child (11 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
    • No cribs (infant beds)
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi and wired internet access in rooms
LOCAL_PARKING

Parking

    • Onsite parking limited
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • Room service (limited hours)

Traveling with children

  • Children stay free (see details)

Working away

  • Business center
  • Meeting rooms
  • Conference space (1033 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff

Facilities

  • Safe-deposit box at front desk
  • Television in common areas
  • 24-hour fitness center
  • Seasonal outdoor pool
  • Banquet hall

Accessibility

  • Elevator
  • Wheelchair-accessible path of travel

Room amenities

Be entertained

  • LCD television
  • Premium cable channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Soap and shampoo
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi and wired internet
  • Phone
  • Electrical adapters/chargers

Food and drink

  • Refrigerator

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

Cafe Malacca - This restaurant specializes in Malaysian cuisine and serves breakfast, lunch, and dinner. Reservations are required.
Lobby Bar - This lobby lounge serves light fare only. Happy hour is offered. Open daily.
Club Lounge - This rooftop bar overlooks the ocean. Reservations are required. Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately HKD 238 for adults and HKD 238 for children

Renovations and closures

The property will be renovating from August 28 2025 to January 31 2026 (completion date subject to change). The following areas are affected:
  • Fitness facilities
  • Select guestrooms
  • Swimming pool

Alternate facilities will be available offsite during the renovation.

Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Pool, spa, & gym (if applicable)

  • Pool access available from 7:30 AM to 7:30 PM
  • The seasonal pool is open from June to August
  • Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision

Policies

Onsite parties or group events are strictly prohibited.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, JCB International, Union Pay
This property does not provide disposable personal items, such as combs, loofahs, shavers, nail files, and shoe mitts.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Also known as

Hong Kong Traders
Hong Kong Traders Hotel
Traders Hong Kong
Traders Hong Kong Hotel
Traders Hong Kong Shangri-La
Traders Hotel Hong Kong
Traders Hotel Hong Kong Shangri-La
Traders Hotel Shangri-La Hong Kong
Traders Shangri-La Hong Kong
Traders Shangri-La Hotel Hong Kong
Hotel Jen Hong Kong
Hotel Jen
Jen Hong Kong
Jen Hotel Hong Kong
Traders Hotel Hong Kong by Shangri La
Hotel Jen Hong Kong Shangri-La
Jen Hong Kong Shangri-La
Hotel Hotel Jen Hong Kong by Shangri-La Hong Kong
Hong Kong Hotel Jen Hong Kong by Shangri-La Hotel
Hotel Hotel Jen Hong Kong by Shangri-La
Hotel Jen Hong Kong by Shangri-La Hong Kong
Traders Hotel Hong Kong by Shangri La
Hotel Jen Hong Kong
Hotel Jen Hong Kong by Shangri La
Hotel Jen Shangri-La
Jen Shangri-La

Frequently asked questions

Does JEN Hong Kong by Shangri-La offer free cancellation for a full refund?

Yes, JEN Hong Kong by Shangri-La does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at JEN Hong Kong by Shangri-La?

Yes, there's a seasonal outdoor pool. Guests have pool access from 7:30 AM to 7:30 PM.

Are pets allowed at JEN Hong Kong by Shangri-La?

Sorry, pets aren't allowed.

Is parking offered on site at JEN Hong Kong by Shangri-La?

Yes. Parking spots may be limited.

What are the check-in and check-out times at JEN Hong Kong by Shangri-La?

Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is noon. Express check-in and check-out and contactless check-in and check-out are available.

What is there to do at JEN Hong Kong by Shangri-La and nearby?

JEN Hong Kong by Shangri-La has a seasonal outdoor pool and a 24-hour fitness center.

Are there restaurants at or near JEN Hong Kong by Shangri-La?

Yes, Cafe Malacca offers Malaysian cuisine and ocean views.

What's the area around JEN Hong Kong by Shangri-La like?

JEN Hong Kong by Shangri-La is in Central & Western District, a short 2-minute walk from Shek Tong Tsui Terminus Tram Stop and 6 minutes' walk from University of Hong Kong. Travelers say that the hotel is in a great location.

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JEN Hong Kong by Shangri-La Reviews

Reviews

8.8

Excellent

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Popular mentions

Service staff
Room
Location
Restaurant
Bed
View
Subway
Shower
Breakfast
Bathroom

What guests liked

  • The property is surrounded by many restaurants and offers easy access to various dining options. (13 reviews)
  • The rooftop pool offered a beautiful view of the city and was a wonderful experience. (5 reviews)
  • The gym is well-equipped and suitable for both cardio and strength training. (3 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

8/10 Very good

Hotel was undergoing renovations, so some amenities were not available, but staff were helpful and friendly, room was spacious for Hong Kong and comfortable. Would come again.
Ryan, 5-night trip

8/10 Very good

Great location close to metro station and plenty of dining options. Staff were professional and friendly.
Tetiwa, 2-night trip

10/10 Exceptional

Comfortable stay

Excellent location. Great amenities. good views. Comfortable room. Close to metro and tram station. Groceries and mom and pop restaurants closeby.
Anup, 6-night trip

2/10 Poor

Breakfast was way out of price rang and they didn’t clean room on last day for some reason
Joe, 3-night trip

10/10 Exceptional

Great hotel and location to the MRT (less than 1 min walk)
Harshal, 4-night trip

8/10 Very good

Nice clean hotel, friendly staff.
HAO, 4-night trip

10/10 Exceptional

Excellent location, within a quiet neighbourhood with good accessibility
Edmund, 3-night trip

10/10 Exceptional

The cost performance was excellent.
MASANARI, 1-night trip

10/10 Exceptional

Billy was amazing! I stayed 6 nights and he made sure my stay was as comfortable as possible!
Mayah, 6-night trip

8/10 Very good

Wonderful Stay

Conveniently located near MTR and surrounded by eateries. Not the most modern rooms but very clean and comfortable. An in-room Nespresso machine would have been great. Staff were helpful and cheerful throughout with special mention to Benjamin, Leon and Sharon.
Yvonne, 4-night trip

10/10 Exceptional

Nice pool
TZE-LAN, 2-night trip

10/10 Exceptional

Staff were very helpful, the area is right next to a train station and it was super convenient to get around! Food options around were great too.
Sara, 5-night trip

10/10 Exceptional

Staff was the best part — especially the bartender during Happy Hour — she was awesome. Also great buffet breakfast … super tasty
Michael, 2-night trip

10/10 Exceptional

Perfect for my tourism visit from the US. Great location and nice area. Had an easy time with everything and the room was clean and comfortable.
Leah, 3-night trip

10/10 Exceptional

Overall good
Michael, 3-night trip

10/10 Exceptional

Good choice near HKU

Convenient location with steps to MRT station, and hotel staffs are friendly and helpful.
3-night trip

10/10 Exceptional

Room perfect with everything provided for a week’s stay
David, 6-night trip

10/10 Exceptional

Very convenient location near mtr. Good food options nearby.
Johanna, 4-night trip

10/10 Exceptional

Nice area to be in, easy access to MTR with traditional hk food options nearby.
Thomas, 2-night trip

10/10 Exceptional

Customer service is excellent and very helpful. I would recommend to friends and family 👍. We had river views room on 17 th floor.
MICHAEL, 3-night trip

10/10 Exceptional

Very convenient, lots of eateries, stuff is good.
Anne, 6-night trip

10/10 Exceptional

We had an excellent stay at Jen hotel! It was very clean, accessible, and the entire staff are really nice and helpful, especially our room attendant Fei Fei!

10/10 Exceptional

Wonderful stay

It's amazing, we were upgraded to a high-level with harbour view.
Man, 2-night trip

8/10 Very good

Excellent staff.
Edward, 4-night trip

8/10 Very good

Hotel was easy to locate. Staff were friendly. While we encountered cockroaches in the hotel room, we informed the front desk staff, who acted swiftly and relocated us to another room that felt like an upgrade. Overall great experience. Thank you!
Yan Chit, 1-night trip