4/10 Fair
Nov 10, 2024
Disappointing stay
This stay was very disappointing. I have stayed at the Phi Hotel before and its location for central Bologna is excellent. This stay I booked late, it was non refundable and very expensive - for a mediocre room. It was cold and heating could not be controlled in room - took a long time to warm up
and had to contact front desk to adjust. The very large bathroom window had no blind or shutters and you could see inside from hallway approach - very exposed. Towel heater not working, came to fix then went away and didn’t return for an hour necessitating my waiting. And then it only worked for 30 minutes again having to ask front desk to switch on.
It’s a 4 star hotel which should actually be 3 star with 5 star prices.
Sheila
Sheila, 1-night trip
Verified Hotels.com guest review