2/10 Poor
Jan 31, 2025
Terrible night
Welcomed at reception & given room key, the whole hotel has signs up for no smoking, yet the whole hotel stinks of smoke. Our 1st room "family relax room" was anything but relaxing, dirty, dated, smoke smell, no tv. We asked to be moved and were shown to a better room, small, less smokey smell & bathroom had a horrible sewage smell.
My husband was also shown another room, which involved another "admin error" and as my husband and staff member entered the room, they walked in on a couple having sex.
Later in the evening another customer entered our room, after being allocated the same room. This was concerning as we had our baby with us and there was no working lock on the door. There was also a large gap above our door, so you can here everyone coming and going in the corridor. All we got was sorry, it was a mix up.
Walls are paper thin & the couple next door were clearly having a fun night that we had to also endure until the early hours. Doors slamming all night also, meant a sleepless night for us all.
All in all, a terrible experience. Definitely wouldn't recommend.
Verified traveler
1-night family trip
Verified Hotels.com guest review
