We had 11 days in casa HX. We had an upgrade room it's was perfect and clean. The breakfast include was good. This is a relaxing hotel with good staff. Everyone was kind and helping ! Thanks again to Carla, Betty, Annie and Emmanuel for making our stay a perfect vacation!!!
Erika
Erika,11 晚旅行
Expedia 真實旅客評語
4/10 一般般
2024年8月11日
Lydia
Lydia,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年5月28日
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Gregory
Gregory,3 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年5月22日
Excellent hX..
The manager, Anaiza was truly amazing.. She was very helpful the four days we stayed there.. I gladly would recommend anyone to stay at this hotel..
Teodoro
Teodoro,4 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年5月4日
Me pareció super confortable mi estancia en esteugar, y super bien atendido por la gente que labora ahí, estoy muy agradecido por el servicio y las atenciones, volvería a reservar ahí
Manuel
Manuel,2 晚浪漫之旅
Expedia 真實旅客評語
4/10 一般般
2024年5月1日
Vanessa
Vanessa,3 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年4月16日
The hotel is very clean and nice, but unfortunately it is 20 minutes away from the most visited beach. The staff was very nice. Unfortunately, the breakfast is designed in such a way that you can't really complain, but actually have to order something extra.
Das Hotel ist sehr sauber und schön, aber leider ist 20 Minuten entfernt von dem meistbesuchten Strand. Die Personal war sehr nett. Das Frühstück ist leider so konzipiert, dass man sich nicht richtig beschweren kann, aber eigentlich etwas zusätzlich bestellen muss.
Okan
Okan,5 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年4月15日
Amy
Amy,5 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年4月8日
Es un lugar muy bonito para descansar !
Todos te atienden muy bien!
Habitación cómoda , con todos los servicios.
El shampoo , jabón y crema son relajantes!
Tiene 2 albercas , camastros , hamacas , rooftop, etc
El café es muy bueno! Los cócteles , las donas y las conchas muy buenos !
La zona es muy segura!
Está caminando a 5 min de playa coco que es súper bonita y es donde se ve la bioluminiscencia
Y a 30 min caminando del centro.
Paulina
Paulina,6 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年3月27日
Dante
Dante,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年3月15日
Sehr schöner und angenehmer Aufenthalt :-)
Stefan
Stefan,2 晚好友同遊
Expedia 真實旅客評語
10/10 好極了
2024年3月4日
Excelente servicio por parte del personal, muy cerca de la laguna para poder ver la bioiluminiscencia.
Excelente para descansar ya que esta muy silicecioso y hay poca gente al menos en esta temporada.
Nelida
Nelida,2 晚旅行
Expedia 真實旅客評語
2/10 不太好
2024年2月29日
Horrible experience. I booked this hotel specifically as they advertised a jacuzzi room. When we arrived the jaccuzi would not heat and only had cold water, and it leaked all over. When we told the front desk of the issue they sent the handyman to resolve the issue. Hey told me the prior guests had an issue as well. The part was ordered to fix it, but it was not expected for at least 50 days. I would not have stayed here knowing that. I was forced to pack up everything and move to another hotel across the island that had this feature as I wanted to use the jacuzzi on my trip. My issue is that the hotel knows there is a problem and still advertises this room. The hotel is not ideally located - its a bit off the beach and somewhat secluded. Originally the staff was great until they learned I was leaving. Then attitudes changed. My review would have been slightly different if they staff was a bit more friendly when they caused an inconvenience and were not helpful or even kind about correcting their false advertising and mistake. I would recommend a different hotel
ian
ian,7 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年2月14日
Es ist ein außergewöhnliche schön angelegtes Hotel mit toller Rooftopbar, von wo aus man den Sonnenuntergang mit guten Cocktails und Essen (speziell die Guacamole) beobachten kann.
Andreas
Andreas,1 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年2月13日
Reynald
Reynald,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年2月10日
We booked here because of all the wonderful reviews. This was suppose to be our honeymoon vacation. It was a literal nightmare.. when we got here, no taxi wanted to take us to our hotel because of the location and how flooded it was. Which I understand but our hotel never informed us of this situation and as a business point of view that’s was wrong. Also once we finally arrived there was no electricity or water. We decided to stick it out due to us not being able to do anything about it. When we woke up the next day we went and asked for a taxi to come. They stated no taxi would come due to flooding. We decided it wasn’t much of a walk so we walked all the way from our hotel to the center and back for 3 days. I have literal blisters all over my feet from how terrible it was but it was the only way to go and get snacks or drinks. And no matter where you go it’s flooded. The hot water went out while my husband had shampoo on his head and didn’t come back until 20-30 minutes later. Also I asked for our money back for the last two days since there was literally no way we could stay one more day in this and they replied with Hello Esmeralda, unfortunately your stay coincided with one of the worst storms we have had in Holbox for more than 6 years, it was national news, we are very sorry for this situation, and we hope to be able to welcome you.. Just know if there’s any chance of rain at all taxis will absolutely not come this way and more than likely everything will be flooded.
Esmeralda
Esmeralda,5 晚浪漫之旅
Expedia 真實旅客評語
8/10 非常好
2024年2月6日
Muy limpia, muy buenas camas, muy confortables, buena ubicación frente al mar, cerca de los servicios que ofrece el pueblo.
Jose antonio
Jose antonio,2 晚家庭旅遊
Expedia 真實旅客評語
6/10 不錯哦
2024年1月3日
Lejos fel centro, caminos donde no puedes caminar. Laxhabitacion no tiene señal de cable y el ibternet falla.
VICTOR HUGO
VICTOR HUGO,4 晚浪漫之旅
Expedia 真實旅客評語
2/10 不太好
2024年1月1日
Few things—this hotel is located in the middle of nowhere and everything is inaccessible without taking a taxi, which ends up pretty expensive. Second, we paid quiet a bit of a premium for the room with the hot tub but here's the kicker.... their rooms don't get hot water for more than a few minutes. That means that you can't fill up the hot tub with hot water... The lack of hot water was called into attention of the staff multiple times but they refused to do anything about it. In fact, they just told me "nobody else has complained about hot water". The receptionist was also useless ; we asked for recommendations about several things and she didn't seem to know anything.This hotel is a waste of money and you should avoid it at all costs.
Ahsan
Ahsan,3 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2023年12月22日
Beautiful property tucked away from the center of town. We enjoyed our stay!
Katelyn
Katelyn,2 晚浪漫之旅
Expedia 真實旅客評語
8/10 非常好
2023年12月12日
Nice property and very friendly staff. The food was ok but a little overpriced. Poor infrastructure makes the location hard to get to and when it rains, you’re sort of stuck unless you want to trudge thru dozens of muddy foot deep mud puddles. Taxis charge a premium to service you out there which makes complete sense but makes excursions a bit pricey.
Tracey
Tracey,5 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2023年12月5日
Hotel magnifique personnel formidable !
L'hôtel est magnifique, respire le neuf, et est au plus proche de playa coco et de la bioluminescence !
Le restaurant est juste parfait, avec de tarifs très corrects et un excellent service !
Je recommande fortement !
Frederic
Frederic,1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2023年10月9日
The best thing about our stay was the breakfast: fresh fruit and juice plus the BEST chiliquiles. Not much else was as expected. We had no hot water the last 2 days of our stay. We found a scorpion in our room and they wouldn't help us remove it. Our plunge pool was only turned on the first day of our stay so we couldn't use it. Everytime we returned to the room I had to clean up lizard mess. But the problem is that there was a pile of lizard mess accumulating behind the toilet which shows a complete lack of thorough cleaning. They ran out of clean pool towels and wouldn't even give us a bath towel to use by the pool. Would NEVER stay here again.