4/10 一般般
2025年2月26日
My recent one-night stay at Hinsley Hall was, unfortunately, a deeply unpleasant experience. The initial room I was assigned was shockingly dirty, featuring a soiled duvet and a bathroom bin overflowing with used sanitary products. While the evening receptionist was incredibly kind and relocated me to a cleaner room, it still fell short of acceptable cleanliness standards. The situation worsened at check-out when the two male receptionists were dismissive and rude, callously claiming they had inspected the original room and found no issues. Despite presenting photographic evidence, their attitude remained unchanged, leaving me feeling unheard and disrespected. Furthermore, the Hotels.com listing failed to mention Hinsley Hall's identity as a religious institution run by the Diocese of Leeds, with overt displays of Catholicism throughout the building, which might be a surprise to some guests. Ultimately, due to the unacceptable level of cleanliness and the dismissive attitude of the staff at check-out, I cannot recommend staying at Hinsley Hall.
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