索布雷拉飯店

"飯店離Porto的Ponte Luis I 大橋非常近，步行可到。但整體來說Porto是一個上上下下丘陵的城市，這間飯店所在位置喔覺得稍微有點不方便。不過飯店設施很棒，非常舒適"

"酒店設施不錯，近地鐵站，附近就是特色的傳統市場和購物街，職員服務態度好有禮貌，自助早餐不錯。"

"客房整潔 , 職員待客有禮貌, 並協助指導旅遊資訊。"

"VIP迎賓飲料很棒"

"A lot of two ways lights controls, always make me confusing. "

"Good location good service"

"借酒店熨斗熨衣服，熨前未發覺試面有污漬，弄污了衣物，亦未能清除。問責酒店，員工稱本人熨衣服前未有看清楚，責任全在我。稱住客必須檢查清楚所有酒店提供的用品是否處於恰當狀態。基本道歉欠奉。"

"Good"

"Two reasons you should consider this hotel but many more reasons not to book! Good things: the spa and restaurant staff are great, and the location is exceptional but they’re many other hotels next door. Bad things: - unfriendly receptionist: the receptionists were not attentive and friendly throughout my 3-day stay, especially the one who checked me in. I just looked at the other guest comments, it seems my bad experience was not unique to me. - Room conditions: the room has a very small window (like a prison) that offers almost no natural night. Hotels.com must indicate this in the room description because people like me do mind. Also, the room size is small. - Noise: Throughout my entire stay, I could not sleep well because of the noise coming from both inside and outside of the hotel. Imagine disco music is On till 2am. - Housekeeping: the bathrobes were being removed from the room and clean towels were not refilled. The cleaning and amenities were random - good luck! Extra charge: 20 Euro for the receptionist to just make a phone call to get a taxi, while the taxi ride costs just 10 Euro. I’d rather pay an extra fee to the taxi driver who actually delivered a service and drove me to the train station safely. Where does it say in the hotel’s public information on this extra charge? Shouldn't it be a part of the 5-star hotel? "