We arrived and the only front desk staff was out busy taking other guests to their lodging, the place has apparently overbooked not only us but others as well. When she returns (25 mins later), she told us we don't have a reservation. She looked stressed and was not being helpful even when we show her our reservation on expedia (it was around 9 pm and we are a couple with 2 young kids and luggages - 7 and 9 years old). Only after another guess who spoke Spanish intervene, she then reluctantly agreed to take us to a "comparable" lodging down the street but it was not comparable at all. The other lodging was older, the room was really design for 1 double bed and it didn't have a lodging/hangout place like casa cain (bathroom was small and smelled). We didn't argue any more because we didn't want to scramble for a room in the middle of the night (raining with 2 kids). But Casa Hain did not work hard at taking care of their guests -
