Maintenance of the hotel sucks! Heater in the room was faulty and we found out when we are back after supper. After informing the hotel, the maintenance staff came after over 20 mins and he asked why we never inform early so that hotel can change a room for us. He then asked if we want to change a room at 1am or he will try to repair and see if the heater works. We did not want to go through the hassle of room changing so he tried to repair yet the problem was not fixed. End up we had to shower with cold water. We informed the front desk about faulty heater with no hot water for shower during check out and gotten the same response that we did not inform early so that they can offer room change. We told the front desk that the maintenance staff asked if we want to change the room but we did not want to. We just want to inform them that the heater is faulty and they started to repeat that we did not inform early. Can you believe that we did not even receive a "sorry" as apology for the poor maintanence?
真實旅客
1 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2024年12月22日
Very clean but bad sewage smell and very loud AC
真實旅客
2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月19日
Great stay, big beds. Friendly staff
Hui Li
Hui Li,2 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年12月14日
One night in Austin
Room was big and clean.
Aircon is powerful and cold.
Overall a good night stay for the family.
Vincent
Vincent,1 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年12月9日
Wei Yeh
Wei Yeh,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年11月24日
Ok stay.. still worth it
Used to stay in deluxe room. 1st time in std room.. furniture edges dmg quote a fair bit
Toilet paper not enough.. 100RM deposit required. Paid by credit card still waiting refund after EOD
Has heat function if aircon too cold
Quiet side which is great
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月29日
George
George,1 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年10月8日
Han Wei Alvin
Han Wei Alvin,1 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年9月28日
Yuk King
Yuk King,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年9月23日
Room and overall is ok. But staff forgot to return me my passport after collecting the deposit and etc. Was so afraid I lost it when I realized and when return to counter they put it right on top of the counter table which is so dangerous !
Jasmine
Jasmine,1 晚好友同遊
Expedia 真實旅客評語
10/10 好極了
2024年9月14日
Hirasawa
Hirasawa,1 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年8月25日
Pls ensure guests are able to watch CNA (channel news asia) in yr TV program. This particular channel always freezes when we ‘channel surf’. Thru out all our previous stays, without fail, we have consistently given our feedback to your team duriing check out about not being able to access CNA, which I believe is supposed to be part of the listed channels for all your in- house guests’. I am beginning to wonder if this is going to be the norm since nothing has been done till date.
Appreciate if the relevant departmentI could comment on this matter. Awaiting your prompt response, or at your most convenient.
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年8月18日
Place was new and clean overall. Short 1 night simple stay was good.
真實旅客
1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年8月1日
Everything was great except the cold congee during breakfast.
真實旅客
1 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年7月27日
TV programs
Pls check yr tv program signal for CNA (Channel News Asia), we cannot catch up on news when we were staying at yr property for last 3-4 stays
Yuk King
Yuk King,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年7月24日
WEI XIANG
WEI XIANG,2 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年7月13日
Hotel staff were friendly and pleasant. Location is good with many F&B outlets available within walking distance. Hotel has a large and secured carpark complimentary to hotel guest,