After booking they said the unit is no longer available
And didn’t make any good efforts to find me a unit
They kept telling me I should give them 5 minutes to sort things out
But in the end nothing was done
Kofi
Kofi,1 晚浪漫之旅
Expedia 真實旅客評語
6/10 不錯哦
2022 年 1 月 10 日
Beautiful place, lots of issues.
The PLS apartments are exceptional and conveniently located. There is a pharmacy and restaurant attached tot he property making it easy to get the essential things you need without traveling. The apartments are beautifully decorated and the pool is a nice and relaxing area to decompress.
Unfortunately we did reserve a 2 bedroom for 3 people and they did not have one available which meant an uncomfortable 4 days in a one bedroom before we opted for an additional studio - which separated our crew. Upon checkout we witnessed them say the same to a new family that had arrived - no 2 bedroom and the other option was to be separated across a 1bed and studio. Our hand held shower head was broken so it would spray water from different directions aggressively. We got maintanence to fix it on day 5. Getting toilet paper and towels from the room cleaners was always really difficult. They would say they were coming back with those things but never did. We were in constant communication with the manager Patrick who was helpful. Unfortunately it resulted in a constant tracking down of our needs during the entire trip- if it wasn’t one thing it was another.
I love this place and have stayed here on all my trips to Accra, but I would consider another apartment or hotel where essential amenities are provided and inventory is up to date.