I’m not happy at all with my stay staff we’re very arrogant not approachable at all. I booked a dog friendly room and made sure staff knew this before arrival when I got to my room there were no dog bowls for water or food for my dog. I had to go to reception to ask for a menu as there was none in the room staff sort of brushed me off handed me a menu and ended the conversation. There was no prices on the menu and only set food on there no other options at all! Room was very dirty carpet stains chipped paint everywhere. When arriving I was told my room was not ready yet I then waited a further 20 minutes and went back to reception and room still was not ready! There was lots of rubbish under the bed HEATING TURNED OFF AND GIVEN A BLOW HEATER! I was not happy at all with my stay and am hoping to get a refund as I paid nearly £200 for ONE NIGHT to be looked at asif I was some sort of 3rd class!
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025年2月14日
Nice room a bit tired looking
Valentines food was good, young staff attentive,
A bit of music, soft lighting would have set the mood better.
Gary
Gary,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025年2月11日
OK for a few nights.
The 2 nights at the hotel were pleasant, hotel was down a lane and a bit awkward to get to but nice and quiet. Staff were great but let down by the shortcomings of the computer system in the restaurant and bar.
The room we had was ok, bathroom was very small and tired. The Bedroom was ok, could do with cleaning the window frames more regularly though. Otherwise bed was comfortable enough.
Didnt use the Spa or pool.
真實旅客
2 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025年2月10日
Disappointing
Easy check in, but room was scruffy with sfa that has seen better days (suggest putting some pillows on it) and heating was ineffective, i had to run the hot tap for several minutes before it got warm. Had a cold night!
真實旅客
1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年2月7日
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月16日
William
William,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月10日
Moira
Moira,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月6日
Beautiful hotel in lovely surroundings
We stayed in the suite which was just perfect. Spacious with excellent furnishings. Idea for a longer stay for visiting Chester. Breakfast was cooked fresh to order along with cereals, pastries and fruit. Definitely recommend
真實旅客
1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025年1月2日
Philip
Philip,1 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年12月28日
Tracey
Tracey,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年12月28日
Adam
Adam,1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年12月20日
Disappointed
Extremely disappointed stay. Me and my wife booked to stay to celebrate her birthday and was planning on having dinner but then to be told at check in that the restaurant was fully booked with events. This should have been communicated better before we booked and information on the website or via hotels.com. Check in staff didn’t care and were rude! Told us to have bar food room service! Ended up with an uber eats! Not happy and will not be staying there again! Service at breakfast was slow and food cold given the cook food fresh and charge an over £20!
Gurdeep
Gurdeep,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月10日
Weekend break
We loved our stay at Rowton hall, our room was a master suite with a separate lounge which was great to relax before bed. Breakfast was good plenty to choose from, we had 1 dinner which was very good again plenty of choice.
The locations is secluded but only 10 mins from chester centre very handy for shopping or site seeing. We would stay again.
Jason
Jason,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年12月3日
Radiator didn't appear to work in bedroom but we were warm enough in bed. They did have small plug in heater in wardrobe.
Elaine
Elaine,1 晚好友同遊
Hotels.com 真實旅客評語
8/10 非常好
2024年12月1日
Nice hotel but could be so much more.
The hotel needed a good coat of paint inside and out and our bathroom definitely needed upgrading.
It took the restaurant staff 25 minutes to take our ordrr in the evening even though there was only a handful of guests in there.
真實旅客
4 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月30日
A lovely hotel for a relaxing break .
Lovely room with everything we needed. Everything was clean . Staff were all pleasant and helpful. Food was very good . The pool area was clean and relaxing. First visit but very impressed and will definitely be staying again.
Angela
Angela,3 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月23日
We went for a mid range room
It was dated with a smaller tv than we had hoped
The room could have been cleaner
John
John,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年11月17日
Lovely stay
Lovely stay. The building is a little dated in parts. The service was a little lacking at times, it felt like a lot of the staff members were new and inexperienced. We had breakfast and a bar snack and all the food was excellent.
Jeni
Jeni,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月14日
Gemma
Gemma,1 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年11月12日
We booked a Superior Deluxe Room. Our room
#119 was spacious. The only negative on this room was the carpet, which needed a good cleaning.
We dined in the hotel restaurant and had breakfast in the hotel. Our meals were very good.
We did like that the hotel was dog friendly, even in the restaurants.
Janette
Janette,3 晚浪漫之旅
Expedia 真實旅客評語
2/10 不太好
2024年11月11日
Miss
Miss,1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年11月10日
3 star hotel in reality - very tired
Had 2 superior rooms both of which were very tired with marks etc and not 4* in standard, no a/c either. The corridors were also showing signs of being worn out. Spa area was the same and cushions all marked. Breakfast needs to be pre-booked for time slots and complimentary free hot options are limited. £5 supplement charge for a full English. Venue also hosts a lot of wedding so be prepared for that. Overall I’d say the hotel is 3 star in reality
Andrew
Andrew,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月7日
10/10
Marcia
Marcia,1 晚好友同遊
Expedia 真實旅客評語
4/10 一般般
2024年10月25日
Bar area was nice and comfortable, well furnished. Very poorly run hotel, rude staff at breakfast and in the bar. No draught beer available due to issues. No lift for people on the top floor nor help with luggage. Room was comfortable but in need of painting, tv didn’t work. Plug in the sink was stuck down. Hallway carpets dirty. Disappointed with the place.