This review is strictly about their customer service. I had to cancel my stay here due to medical reasons. I tried communicating with the hotel and have called them a few times. One of the times, the lady said she would call us back but she only hung up. Another time they said they would try to get someone else to help us so they got our information from us and said they would call back but we never received that call.
We contacted another hotel that we also had reservations for on that same trip, in the same area, and with that hotel we never had an issue trying to get information through the phone so it wasn’t like there was a language barrier or any other problem. The other hotel was able to help us within a few hours of contacting them. I think this hotel just doesn’t have the same level of customer service.
I’m sure the hotel’s grounds were lovely. I just wish we didn’t have to chase them to find the answer that we needed. We still haven’t gotten a call back.
We are planning to reschedule our trip. Now, I know that we will be skipping this hotel in the future.
