Booked this hotel because it had luggage storage. We were forced to go to a different hotel because there was no front desk or anyone to let us in. We contacted both the property and hotels.com and both did not respond 12 hours later. There was one employee there who was cleaning but instead of helping she swiped dirt into our backpack. We spent an hour by the pool, getting bug bites, and sitting on stained wet chairs.
The area is void of human necessities for survival, including but not limited to: bathrooms, places to buy water, shelter, and access to transportation. The only redeeming quality was that it was close to the airport and we were able to walk on a partially unpaved road trying not to step on dead animals. While this sounds ridiculous, we agree, and can attest that all of this is true. This was a lowlight of our trip that would have ruined our trip had we not been able to get another hotel. We hope someday we will look back and laugh but that day has not yet come.
After the owner became aware of the problem they still would not let us in and instead responded to our first review saying they were offended by it and still not giving us instructions about how to enter our rooms. Hotels.com refused to refund us and called us liars because they "have a contract with the property" and the property held the room for us for 3 nights. But this is illogical because (1) they are lying and (2) it doesn't matter if they held the property if they wouldn't let us in.
