I recently stayed at the Maldron Hotel South Mall Cork City and booked an Executive King room. Upon check-in with Valeria, we went to our room only to find a double bed, despite having paid extra for a king (€80 more). When I returned to the front desk, Magdalene insisted I hadn’t booked a king room and even suggested I “be more careful when booking next time.” She initially said nothing could be done. After I pressed the issue, she reluctantly switched us to another room with the proper king bed.
Out of curiosity, I later checked their website and confirmed what I already suspected: there is no “super king” option—only double and king rooms. I brought this up again, and Valeria confirmed that I had in fact booked a king room, though she could not explain why her colleague had told me otherwise. Unfortunately, the entire exchange left me feeling misled and disappointed, especially since it seemed possible they were trying to hold rooms back for a large tour group arriving at the same time.
Beyond this, both rooms we saw were poorly cleaned, the air conditioning did not function properly, and there was visible mold in the shower.
Overall, the lack of service, questionable handling at the front desk, and poor room conditions overshadowed any positives. Sadly, I would not stay at this property again and cannot recommend Maldron Hotels to others.