Really so much disappointed with the service and arrangement of the hotel, this is totally not designed for non-Vietnamese, all staffs are UNABLE to speak English by just ignored us even we are standing exactly infront of the front desk for check in / out.
Finally one staff check in for us, but she even didn’t look at us for 1 second and kept showing her annoying face to us during the whole check in process.
We are so disappointed with the arrangements and most of the signage are in Vietnamese.
It is quite unacceptable for a five star resort to serve tourist like this, we even spent an hour to travel from Hanoi to the hotel to relax. Turnout it is a real unforgettable experience.
We will never coming back again and not recommend non Vietnam speaking people to go.
Chung Yan
Chung Yan,1 晚浪漫之旅
Hotels.com 真實旅客評語
10/10 好極了
2024年6月21日
YongWook
YongWook,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年4月18日
관리안됨
호텔에서 새벽에 전화해서 놀람. 매니저가 추가 비용 요구함. 매니저가 하노이에 있어서 관리가 안됨
SUNGHYUN
SUNGHYUN,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2023年5月10日
SEJIN
SEJIN,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2023年5月5日
많은 나무들로 인한 상쾌한 공기
Minyoung
Minyoung,1 晚家庭旅遊
Expedia 真實旅客評語
4/10 一般般
2023年3月25日
Không nên đặt phòng kèm combo dịch vụ
Mình đặt phòng loại combo kèm dịch vụ jacuzi kiểu Hàn Quốc. Tiền thì thanh toán loại có dịch vụ này nhưng đến nơi khách sạn nói không có. Chả biết lỗi tại khách sạn hay tại expedia nữa.
Tran
Tran,1 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2020年12月30日
Googleマップに表示されているホテルの位置は間違っています。
真實旅客
1 晚家庭旅遊
Expedia 真實旅客評語
6/10 不錯哦
2020年8月3日
JIN AH
JIN AH,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2020年6月11日
Beautiful Property great breakfast ideal for family