Customer service from the front desk was terrrible. The front staff needs to be trained on how to provide better customer service as well as conflict management. Servers need to stop starring and whispering amongst each other while the guests dine. It is very uncomfortable to see them watch you from afar while you eat.
We had the 126 sq m suite. While very large and has a beautiful entrance, the room was strange on the inside. The washroom needs to be separated from the bedroom and closed off. It should not be open to the ceiling at the top and separated by a glass door which allows all the washroom smell to escape into the living/sleeping space. Really yucky placement of the bed only a couple of feet from the toilet.
The air was the worst. The room has a mouldy wet smell once entered. To mask it, they attached an automatic room spray by the AC that goes off intermittently. I do not know what's worst, having mouldy/wet washroom smell in the room or strong chemical fragrance to mask it.
Very dim lit space. It's perpetually dark in the room night to day with very low light and not enough lights/lamps for such a big room.
Strange layout. While the room is very large, it is mainly made of a separate area for the jacuzzi and bathtub which had no lighting anywhere near it. The bed, as mentioned, is right in the middle of the room with the washroom 2 feet from the bed. Checked out first thing next day. Really bad experience. Not even worth 4 stars.
