2/10 不太好
2025 年 8 月 25 日
VERY RUDE
I have stayed at many hotels around the world, and I have never experienced such rudeness from a staff member. Our flight was cancelled, which caused us to lose a night in Italy. We caught the next available flight and then had a five-hour drive to the hotel. Unfortunately, check-in closed at 7 PM and we arrived at 7:30 PM. While I completely understand we were late, the hostile and unwelcoming way we were treated was totally unacceptable. Instead of even a hint of empathy, we were met with unnecessary attitude. With so many gorgeous hotels nearby, I would strongly suggest staying elsewhere. This place is absolutely not worth the stress.
Amie
Amie,1 晚旅行
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