This hotel looks truly impressive. The rooms are huge. Everywhere is exceptionally clean.
The beach is awesome and service here, and only here was very good.
It’s Winter, but the entertainment is outside, not good for the performers and bar staff were hard to find. We were a party of 7 but not once, inside or out, did staff move tables/chairs to accommodate our group.
Food was average, coffee bad and drinks very poorly made and the quality of spirits was cheap. The heated pool had only a few sun loungers, rooms in the immediate vicinity were being renovated, and at this bar, all inclusive wine was not made available, only additional charge bottles ! I raised this with management who stated that glasses for the wine could not be used in the pool area, however, a small fruit and no alcohol buffet used glass flutes for a guava cocktail. Some staff were non-plussed, and needed re-educating in basic customer service, others were very hard working. It lacked passion, soul and a common goal to be the best it could be.
I was offered a late checkout to compensate for issues raised, which I didn’t use but appreciated. This hotel was very highly recommended and maybe I just picked the wrong 3 days to be there - I hope that your experience is a 5 star one !
