Wonderful resort. Very clean and the staff were very welcoming. We picked this resort based off my facebook reel and reading the reviews…. I must say, neither lied. The food and atmosphere were wonderful as well. The only downside was the sargassum (rotten seaweed) on the beach. Apparently this is due to climate change and some other factors which was affecting not only this resort but other areas other than Mexico as well. We had a swim up room so we spent the majority of our time in that pool since we only had to step onto the patio into the water
Barbara
Barbara,5 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 7 月 16 日
Andy
Andy,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 15 日
Demonica
Demonica,2 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 7 月 14 日
Beautiful spot but food and drinks are not good!
The location and the resort is very beautiful and it was very clean for the most part. Floors can be very slick but that was told to us at check in. Food was not good at all and a lot of the food did not seem fresh. Breakfast was the best meal we ate there. Cocktails are also terrible! We couldn’t find a single drink that tasted good. Choose straight liquor or stick to beer.
We did enjoy the shows and the live entertainment.
Overall it was a nice trip but we just really enjoy good food and drinks so that was a let down for us.
Also if it’s very stormy beware of the seaweed!!! It smells so bad
Caitlyn
Caitlyn,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 2 日
Excellent trip. Beach is not good
Amazing experiences, service was excellent! Beach was not good but everything else was amazing.
Brenda
Brenda,3 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 1 日
Juan Pablo
Juan Pablo,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 21 日
Viviana
Viviana,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 17 日
very relaxed stay, beautiful spacious rooms, very friendly staff
Sandra
Sandra,4 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 15 日
Beautiful resort. Great food and cocktails
K M
K M,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 12 日
Megan
Megan,3 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 6 月 4 日
Cassie
Cassie,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 5 月 31 日
Friendly staff and great amenities.
Erin N.
Erin N.,3 晚好友同遊
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 31 日
Yongxiu
Yongxiu,3 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2025 年 5 月 31 日
Stay was great but in comparison to other resorts we have stayed at, Haven fell short. Restaurant menus felt over sophisticated, struggled finding or liking a whole lot. Staff is friendly but again, just doesn’t compare to resorts that are maybe more established. Getting waitstaff consistently to the swim up rooms for drinks was difficult. There was mold on ceiling & walls, and stains on the bedding. Beach was a disappointment, not swimmable, lots of seaweed, and rough waters. The resort certainly tries to clean up what they can but it’s impossible. Still a great place to vacation.
Lina
Lina,4 晚浪漫之旅
Expedia 真實旅客評語
6/10 不錯哦
2025 年 5 月 31 日
Lorraine
Lorraine,4 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 31 日
Dallas
Dallas,7 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 30 日
Love the property
Michelle Lynn
Michelle Lynn,5 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 30 日
This hotel offers a truly luxurious experience with elegant decor and top-quality amenities. The atmosphere is incredibly peaceful and quiet, making it the perfect retreat for relaxation. Additionally, I wanted to take a moment to recognize the outstanding service of Pedro and Alejandro at the Vistas bar. Their attentiveness, positive attitudes, and dedication to providing top-notch service truly set them apart. As a premium Expedia member we also received an upgrade which was a bonus!
Mayra
Mayra,4 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 30 日
We loved our stay here. The staff is so very friendly. It was not overcrowded and very relaxing. The downfall is the beach is not really beautiful. You can’t swim in the water. The food was OK. Some of it was really good.
But overall, with our ocean front room and the wonderful staff, we would definitely come back!
Laura
Laura,5 晚浪漫之旅
Expedia 真實旅客評語
4/10 一般般
2025 年 5 月 30 日
rima
rima,5 晚旅行
Expedia 真實旅客評語
4/10 一般般
2025 年 5 月 30 日
Jennifer
Jennifer,7 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 30 日
Exceptional service from the moment you pull up to property! Very clean & neat! Room was amazing with view & amentities, pools were all clean, food was nothing exceptional but edible, buffet was amazing with plenty of selections of different variety, loved the coffee shop! Can't wait to go back!
Kerry
Kerry,3 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 29 日
It was lovely! Really enjoyed the pools, the mattress, and the restaurants.