The staff are helpful and nice. The hostel is right underneath the railway, so it is quite noisy when trains pass by. But they do offer free earplugs. I am the type of person who is easily waken up by noise and light, and I was quite worried that I might not be able to sleep due to the noise. But to my surprise, I could sleep tight throughout the night with the earplugs! The room is big enough with storage lockers. The toilets and showrooms are clean. It is cheap and convenient enough for backpackers.