I cancelled my room due to poor customer service and being asked for extra money.
My friend stayed over in Room 5 and said it was the worst night ever!
Staff and friends partied all night in my paid room - after I was told they REFUSE to let me cancel.
Party ended when my friend exited the lodging.
The bed is nothing to what they show you on the website.
Frankly - I feel both my friend and I have been scammed.
Charmaine
Charmaine,1 晚商務旅行
Hotels.com 真實旅客評語
4/10 一般般
2025 年 4 月 20 日
The check in experience was pretty dreadful. We waited ages for someone to turn up to give us the code, they then didn't give us the external door code (but luckily an email came through hours later, before we were back to attempt access) then a new email with a change of code arrived, but that code was wrong and in fact the earlier email had the correct code on it.
The noise in the hotel from people coming and going all night was dire and the bed was uncomfortable. All in all, only worth it if like most other guests last night, you don't want a guarantee of having access to your room or a good night's sleep!
Kate
Kate,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 4 月 12 日
Samuel
Samuel,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 4 月 2 日
Double booked the room I paid for.
Booked this hotel two weeks in advance, paid for a "Deluxe" room which is a larger room with an ensuite with a bath tub and a balcony.
When I arrived I was dismayed to find that I had been allocated a tiny room at the top of the building with no bath and no balcony.
To make matters worse, there was no remote control provided for the TV, so not only did I have to deal with claustrophobic conditions, but I didn't even have a distraction.
I was woken by a fire alarm going off for at least 10 minutes, and then later by a staff member finally bringing me a TV remote.
I did of course complain about the room allocation, and was assured that I would be moved the next day, but the staff member who brought the remote control seemed to have no knowledge of this.
I later left and found somewhere else to stay.
SO disappointing because when I stayed before, the room was great.
真實旅客
3 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 3 月 9 日
OK. Could be better. Won’t rush to stay again
When I finally got in I was pleasantly surprised. The bed and bed area looked great. Very inviting.
However, the check in process and ID verification was super annoying. I also had to have a few calls from staff trying to downgrade room and say room might not be available by check in time (which it finally was in the end). Not great.
The room was freezing. Even with the small electric heater they had.
The TV didn’t work. No signal on any channels. Was very disappointing.
There was what looked like a bloody handprint stain on the wall under the TV. In fact, the whole place needs the walls washing and painting.
The noise from outside was a bit loud / annoying, but nothing you can really do about that.
The noise within the property is also noticeable. Could even hear the couple upstairs having s-x at like 2/3am.
So noise travels.
I had a pleasant enough stay, and had a lot of potential, but a few things that really detracted away from it.
I would stay again, maybe, but won’t be rushing back.
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 2 月 24 日
One night stay in Avalon
We stayed one night, accommodation was fine bed was comfortable. Room was clean. Local parking is not good
Ian
Ian,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 2 月 22 日
Camillo
Camillo,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 2 月 20 日
Alright if you don’t mind were you’re sleeping
Stayed for a night to see a gig. Wasn’t able to book in at the time we were told we could, but a room was available. Booked as a couple staying and the room only had one mug and one glass for morning coffee.
Radiators must not be working as we had a tiny electric heater in our room.
The room was large with a working tv. Bath room was useable but a little shabby.
It is close to the beach and shops so very accessible to everything but we won’t be staying there again.
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 2 月 16 日
Emma
Emma,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 2 月 11 日
Nightmare
Absolute dump
Frank
Frank,1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2025 年 2 月 2 日
Not the best but I should’ve known for the price. The room was freezing and very different than the photos. The check in process also was hell but the lad that called me was really nice. That’s the only good thing
真實旅客
1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 1 月 25 日
Anish
Anish,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 1 月 19 日
Avoid this Place it's Grotty
The room was in a poor state and smelled of marijuana, the TV did not work, the mattress was very soft and the springs could be felt through it, I opened the patio style door to get some fresh air but the small courtyard was full of feral pigeons and stank of them so closed the door. I asked for a change of room but was not offered one. In the end I packed my bag and booked into the Travelodge.
Alex
Alex,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 1 月 19 日
Very strong odour in the rooms in basement
Clinton
Clinton,2 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 1 月 14 日
It's a shame because it could have been a nice place, but unfortunately, it's full of drunk people, others doing drugs, smoking in the hallways, singing, and making noise. The bathroom is super small, and the bed is terrible. Very disappointing. Also if you are not able to use your phone when you get there you wont get in as you need code from the doors and there is no one to talk to in case you need.
Debora
Debora,1 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2025 年 1 月 13 日
It was smooth check in with instruction email. Located just in front of bus stop which is strong selling point. Good Wi-Fi connection but no normal TV signal in my room. My concern was no instruction or information about switching on or off of radiator so first night was soooo cold. Second day I found where the switch of radiator. Please show more visible this point. Also noise from neighbouring room is very loud and I can hear all conversations. Toilet cleaning stuff smell is so strong in small room. That’s my disappointment things in this accommodation.
Mari
Mari,2 晚商務旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 1 月 10 日
Mohammed
Mohammed,1 晚旅行
Expedia 真實旅客評語
4/10 一般般
2025 年 1 月 3 日
Double room ok, but single very small and freezing cold - no radiator or heating available.
Michelle
Michelle,1 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024 年 12 月 30 日
The area is quiet and the property is near the town centre.
Emery
Emery,1 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2024 年 12 月 28 日
Sarah
Sarah,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024 年 12 月 21 日
Devika
Devika,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024 年 12 月 14 日
Kevin
Kevin,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024 年 12 月 2 日
Clinton
Clinton,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024 年 12 月 1 日
small sink and room with bed bugs and thin duvet
the sink and room is too small, the duvet is too thin, i was bitten by bed bugs, my jeans were stolen and shower water takes long to drain.